Customer Contact Officer

3 weeks ago

Melbourne, Australia Serco Full time

**Work options**: Hybrid

Hybrid work from home opportunities available. Must attend site for training period. Training is Full time 9am to 5pm Monday to Friday.

Multiple opportunities available including Full time, Part time and Casual roles.
- Hybrid working opportunities,1 in-office day required per fortnight
- Full-time rewarding role in a purpose driven environment
- Great career opportunities to support one of our Federal Government Clients
- Box Hill, Melbourne Victoria

Are you a customer service superstar with a passion for helping others? Are you looking for a challenging and rewarding career supporting Federal Government? Look no further than Serco

As a Customer Contact Officer, you’ll play a vital role in connecting customers both inbound and outbound with the support that they need. Working in a fast moving and ever-changing call centre environment, you will develop valuable skills in problem solving and customer service.

You will work as part of a dynamic team of professionals, receiving comprehensive training to help you grow and succeed in your role. We are committed to helping our team members reach their full potential.

To be successful in this role, you will need:

- Excellent verbal and written communication skills
- Strong computer literate with good typing skills
- High attention to detail
- The ability to work well under pressure
- Confidence to explain complex information to customers clearly and concisely

Key Information
- Permanent full-time and part-time opportunities
- Located at Box Hill, close to transport and amenities
- Onsite full-time paid training and time to consolidate your learning
- Hours of operation Monday to Friday, 8 am to 8 pm
- Attractive discounts on products and services
- Hybrid working arrangement once training is completed and you are confident and ready to take calls

We offer a path for career development, with opportunities to grow into team leadership or specialist roles as you develop your skills and experience. We believe in investing in our team members, providing ongoing training and development.
- To be considered for this role we require team members to be fully vaccinated against COVID-19. You will also need to be an Australian Citizen, complete pre-employment and security checks and psychometric assessment._

About Us

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.Video

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