Hardship & Collections Consultant

2 weeks ago

Greater Adelaide SA, Australia HAYS Full time

Hardships and Collections Banking Officer - Big 4 Bank

**Are you a highly motivated, resilient individual who wishes to pursue a career at one of the best banks in Australia?**

Don't miss this opportunity to be part of an exciting organisation that puts its team & customers at the heart of everything they do
- 9-month contract starting in May 2024
- Located at Bedford Park
- Potential conversion to permanency, and career progression opportunities

**Your new company**

Join this Big 4 Bank based in Bedford Park, which is rich in heritage and offers employees a multitude of opportunities. They aim to attract the best people inside and outside the business - building an organisation where the best talent thrives.

**Your new role**

Your responsibilities will include:

- Communicating with customers who are in financial hardship and providing solutions
- Managing customer enquiries with urgency while displaying empathy and resilience
- Demonstrating professionalism and positivity to connect with your customers and ensure you are having meaningful conversations
- Helping your customers through life to achieve their ambition back to financial health, so they are confident and secure about their future.
- Exercising a variety of methods, such as negotiation and questioning skills, providing hardship where appropriate

**What you'll need to succeed**
- Previous experience in a customer service/contact centre role
- Strong experience handling difficult calls or customers
- High levels of empathy and resilience
- A passion for putting your customers first
- Strong attention to detail and accuracy
- Previous Collections experience will be highly regarded.

**What you'll get in return**
- A beautiful office based in Bedford Park with onsite parking, close to public transportation. You will love working with them and making a difference
- These positions offer competitive hourly remuneration with ongoing and comprehensive training within a supportive team-based culture.
- Full time hours, on a 9-month initial contract with a high potential to convert to permanent
- This institution prides itself on increasing its talent and offers career development opportunities across the entire business. This organisation provides more movements to make a difference to customers.

**What you need to do now**

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