Hardship Specialist

7 months ago

Greater Adelaide SA, Australia Plenti Full time

**Who is Plenti?**

Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding
- customer service. We are a dynamic and innovative business that is growing strongly. By continuing to deliver better customer value and experience we are taking market share from incumbent players in the personal lending, renewable energy and automotive finance markets.

We are a fast moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business continue to grow and thrive. With over 200 people based in Australia we are a small enough organisation that everyone can make a difference but we have very big ambitions that our passionate team are working to deliver.

Plenti is still a founder led business that began in 2014 and is now listed on the ASX with annual
- revenue of over $200 million and a loan book over $2 billion.

**What will you be responsible for?**

As a Hardship Specialist with Plenti, you will be responsible for assisting our most vulnerable customers. You will manage hardship requests from customers directly and from authorised third parties. You will demonstrate a great level of genuine care for our customers and have meaningful conversations. Other responsibilities include:

- Assessing customer financial circumstances and identifying solutions to assist in restoring their loans into good standing
- Liaising with our external collections agencies, where required
- Assessing and responding to proposed debt agreements and bankruptcy petitions
- Implementing and documenting effective hardship processes
- Building and maintaining strong relationships with senior management and other internal teams
- Compliance with all regulatory obligations including the NCCP Act, Privacy Act, ASIC Regulatory Guides and AML/KYC requirements
- Inbound and Outbound customer contact will be required

**What type of background will make you successful?**
- 2+ years’ experience and demonstrated high performance in an unsecured or secured hardship role
- A strong understanding of hardship regulations
- Extraordinary verbal communication ability and powers of persuasion
- Superb organisation and attention to detail
- Ability to show empathy
- The ability to work autonomously, think on your feet and work in an evolving work environment dealing with complex enquiries

**What's life like at Plenti?**

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then come help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer hybrid work with WFH days, flexible working hours and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to connect.

Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you.

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