Service Administration Manager

3 weeks ago

Newcastle, Australia Sandvik Full time

Sandvik Mining and Rock Solutions

Service Administration Manager - Heatherbrae, NSW

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

The Service Administration Manager leads the Service Administration team in executing the efficient and effective management and support of Parts & Services administration, with a focus on delivering excellent internal and external customer service. The role is responsible to support the administration of Parts and Services operations through collaboration across regions to develop best practice processes and ways of working.

Areas of responsibility
- Attract, lead and develop a diverse workforce and drive an inclusive culture, while fostering a team environment where people are accountable for safety and wellbeing.
- Build a resilient and agile team, able to create a culture of innovation and continuous improvement.
- Lead the Service Administration team to ensure the effective administration delivery of Job Processes and Central Administration.
- Processing of repairs and maintenance jobs
- Timely creation of job estimates / quotes and schedules
- Creating and sending order acceptance/ acknowledgement
- Deliver WIP management in line with standard methods and processes
- Effectively administer workflow management to ensure timely responses to service enquiries
- Provide a high level of customer service
- Ensure Warranty is managed effectively for your given region.

**Profile**:
The ability to prioritise work and activities comes naturally as you are highly organised. You provide a high level of customer service to both your internal and external customers, being flexible with requirements and procedures. Finally, your demonstrated ability to positively influence stakeholders at all levels will be essential, as you ensure that job management and service coordination is carried out effectively and efficiently.

Agencies need not apply.

What we offer

Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure.

Work from the comfort of your own home with our flexible work arrangements, and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
- Sam Lingman_
- 0448 044 698_

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