Vulnerable Customer Program Principal

3 weeks ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south.

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Vulnerable Customer Program Principal is a newly created opportunity in our Vulnerable Customer team based at our Perth CBD office.

As the Vulnerable Customer Program Principal, you will be responsible for driving a program of work to mature Synergy’s vulnerable customer products and services offerings, ensuring the delivery of social and financial value to both customers and Synergy’s stakeholders.

**Key responsibilities of the role include**:

- Establish a clear set of principles to guide initiative prioritisation across the program of work.
- Develop and maintain a clear program of work to mature the Vulnerable Customer services and solutions.
- Maintain oversight of external data, research, and trends to ensure Synergy’s program of work is aligned to best practice and progress in the vulnerable customer market segment.
- Identify trends, risks, and opportunities for improving the delivery of vulnerable customer products and services.
- Ensure stakeholder map for the vulnerable customer program of work is updated regularly and reviewed against the program of work.

**What you’ll bring**:

- Tertiary qualifications in Health, Social Sciences, Commerce/ Business
- Proven experience in a similar role, ideally within a customer-centric industry or organization.
- 7 - 10+ years in a corporate environment (e.g., energy/resources, banking, consulting)
- Strong experience in delivering a program of work related to customer service and product delivery.
- Experience working across business units, preparing business cases, and leading a program of work and the initiatives within it.

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

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