Manager, Vulnerable Customer Care

3 days ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Manager Vulnerable Customer Care is a newly created opportunity in our Vulnerable Customer team based at our Perth CBD office.

The Manager Vulnerable Customer Care is responsible for the day-to-day delivery of energy equity programs and vulnerable customer care. The role seeks to optimise and enhance the customer experience by implementing continuous improvement initiatives, developing team capability, and leveraging strategic partnerships. This position requires a strategic mindset and the ability to collaborate with internal and external stakeholders.

**Key responsibilities of the role include**:

- Lead the Vulnerable Customer Care leaders/teams to achieve key business objectives, connecting Synergy’s vision, purpose, and strategic goals.
- Build strong internal relationships to ensure solutions, products and services are aligned to customer needs and support achievement of customer objectives.
- Develop and build people capability through coaching, mentoring and implementation of employee development plans to deliver to Vulnerable Customer objectives.
- Lead effective delivery of the customer service responsibilities related to vulnerable customers.
- Partner with advocacy groups and industry partners to foster sustainable outcomes for vulnerable customers and lead improved customer outcomes by leveraging partners capabilities.

**What you’ll bring**:

- Tertiary qualification in a relevant field, such as social work, psychology, or business administration.
- 5+ years’ experience leading a team in customer operations with demonstrable experience adding value to customer experience.
- Significant leadership experience with proven success in employee engagement, performance, and development.
- Significant experience in managing psychosocial risks and ensuring a psychologically safe workplace.
- Significant experience managing stakeholder relationships with internal and external interests

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

  • Manager, Vulnerable Customer Care

    2 weeks ago

    Perth, Western Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations...

  • Head of Vulnerable Customer

    7 days ago

    Perth, Australia Synergy Full time

    The time tojoin Synergy has never been more exciting because you’ll behelping us to deliver on our commitment towards becoming a net zerocarbon emission business by . We areinvesting $3 billion in large-scale renewables development andcreating unlimited opportunities for our people to contribute tothe growth of innovative solutions in our operations...

  • Vulnerability Management Analyst

    2 weeks ago

    Perth, Western Australia CommBank Full time

    Vulnerability Management AnalystYou are a problem solver with an interest in Vulnerability Management and Cyber SecurityWe are service orientated and take ownershipTogether we can make a difference to our customers by owning the customer experienceYour business:Cyber Security protects the bank and our customers from theft, loss, and risk events through...

  • Vulnerable Customer Program Principal

    3 weeks ago

    Perth, Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050. We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our...

  • Vulnerable Customer Program Principal

    2 weeks ago

    Perth, Western Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations...

  • Vulnerability Management Specialist

    2 weeks ago

    Perth, Western Australia NTT Full time

    Job Title: Vulnerability management Specialist (Tenable)Company: NTT PerthInitial contract length: March 26th - June 28th, 2024 (with high possibility of extension).Working Hours: Monday to Friday, 7:00 am - 5:00 pm.Location: Perth, Western Australia (or willing to relocate to Perth).5 days Onsite (mandatory)Summary:Responsibilities: Conduct security and...

  • Vulnerability Management Specialist

    2 weeks ago

    Perth, Australia NTT Full time

    **Job Title: Vulnerability management Specialist (Tenable)** Company: NTT Perth **Initial contract length: March 26th - June 28th, 2024 (with high possibility of extension).** Working Hours: Monday to Friday, 7:00 am - 5:00 pm. Location: Perth, Western Australia (or willing to relocate to Perth). ***5 days Onsite...

  • Care Manager

    2 weeks ago

    Perth, Western Australia Hammond Care Full time

    Deliver and develop tailored Care Plans for each client on the program and oversee the ongoing assessment of clients' needs and preferences within Home Care Care Manager - what's involved in the role?We have a Full-time position available, Monday- Friday in the Hammond Care at Home Team Tuggerah Office, managing our clients during our growth phase.The Care...

  • Care Manager

    2 weeks ago

    Perth, Western Australia My Home Care Group Full time

    At my Homecare, you'll support older Australians to maintain their independence so they can enjoy living at home for longer.We have an exciting opportunity for an experienced and knowledgeable Care Manager to join our in-home care providing team.As a Care Manager , you will: Maintain a high standard of care provided by my Homecare providers and staff Lead...

  • Care Manager

    2 weeks ago

    Perth, Western Australia My Home Care Group Full time

    At myHomecare, you'll support older Australians to maintain their independence so they can enjoy living at home for longer.We have an exciting opportunity for an experienced and knowledgeable Care Manager to join our in-home care providing team.As a Care Manager , you will:Maintain a high standard of care provided by myHomecare providers and staffLead from...

  • Care Manager

    2 weeks ago

    Perth, Western Australia My Home Care Group Full time

    At the my Homecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer.With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born.We have the added benefit of an innovative, creative, and...

  • Chef Manager

    2 weeks ago

    Perth, Western Australia Aegis Aged Care Full time

    About The Role We are in search of skilled and motivated Chefs to join the Aegis team on a full-time basis at our Greenfields Facility. Located in Mandurah, south of Perth, Greenfields is conveniently accessible from the Kwinana Freeway and the Perth to Mandurah train line. Aegis Greenfields caters to 106 Residents in five areas - Banksia, Tuart, Karri,...

  • Pastoral Care Manager

    2 weeks ago

    Perth, Western Australia Hammond Care Full time

    About us Hammond Care is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need.As one of Australia's most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs.Hammond Care provides care primarily through hospitals,...

  • Personal Care Assistant

    4 weeks ago

    Perth, Australia Nurse Next Door Home Care Services Full time

    Caregivers are at the heart of what we do so if you are a kind, caring and compassionate individual who is passionate about Making Lives Better.... **Nurse Next Door has the perfect opportunity for you!** Nurse Next Door is a certified **Great Place to Work **. **We are looking to build our care team with a variety of experienced carers who are able to...

  • Special Care Program Manager

    2 weeks ago

    Perth, Western Australia Hammond Care Full time

    Hammond Care Hammondville is currently looking for a Permanent Full-time Manager to support our complex behaviour cottages supporting people living with dementia to join our team.With our unique model of care which places the residents needs as your number one priority, you will help create a home away from home for our residents.This role requires you to...

  • Clinical Care Manager

    2 weeks ago

    Perth, Western Australia Regis Aged Care Full time

    Clinical Care Manager Location – Nedlands Role Type – Full Time, Permanent About the Role As Clinical Care Manager working with the core care team, you will strive to provide outstanding care to our residents, promoting individualized support that enhances and promotes their quality of life. Overseeing a team of care staff, you will empower your team...

  • Manager, Customer Credit and Risk

    2 weeks ago

    Perth, Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050. We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our...

  • Special Care Program Manager

    2 weeks ago

    Perth, Western Australia Hammond Care Full time

    HammondCare Hammondville is currently looking for a Permanent Full-time Manager to support our complex behaviour cottages supporting people living with dementia to join our team.With our unique model of care which places the residents needs as your number one priority, you will help create a home away from home for our residents. This role requires you to...

  • Customer Care

    3 weeks ago

    Perth, Australia Adecco Full time

    Local Council - $35 per hour - 4 days a week In this role you will be responsible to handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and...

  • Manager, Customer Credit and Risk

    2 weeks ago

    Perth, Western Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations...