Guest Service Agent

2 weeks ago


Glen Waverley, Australia IBIS Full time

Company Description
**_
Stylish, Affordable, and Perfectly Positioned_**

At Ibis Melbourne Glen Waverley, we offer contemporary comfort nestled in the heart of Melbourne's South Eastern suburbs. Our prime location, a mere 25-minute drive from the CBD, provides an ideal setting for both business and leisure. Explore the convenience of being in proximity to renowned universities, vibrant entertainment options, and effortless access to Melbourne's major events. Join our team and be part of a brand that embodies style, affordability, and exceptional positioning.

**Job Description**:
**What will you be doing?**
- Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
- Promoting and up-selling hotel facilities through strong product knowledge
- Managing guest and hotel accounts ensuring that all charges are posted accurately and efficiently
- Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys
- Ensuring timely and efficient delivery of guest amenities
- Making recommendations and reservations for our guests on local attractions and ensure the security of our guests and their possessions

**Qualifications**:
**About You**:

- Previous experience with OPERA software - Opera Cloud would be an advantage
- An outgoing, confident and engaging personality with exceptional presentation
- Demonstrated customer service experience combined with outstanding communication skills
- Professional and friendly telephone manner
- Energy and enthusiasm with an eye for detail
- Unlimited work rights in Australia.
- Flexibility to work across a rotating roster including working occasional overnight shifts and public holidays

Additional Information
**Why Join Us?**
- Work alongside a supportive and dedicated team
- Accommodation and Food & Beverage discounts with Accor worldwide for you, your family and friends
- Extensive employee benefits and special rates with our partnership brands
- Enjoy a complimentary hotel stay on your annual work anniversary
- Learning and development opportunities with our Accor learning platforms

**_ We are an inclusive business and our ambition is to attract, recruit, retain and promote diverse talent._


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