Customer Care Officer Level 1

2 months ago


Richmond, Australia Mercy Health Australia Full time

Employment Type: Permanent full time

Salary: $72,000 + Superannuation

Location: Richmond (VIC)

Upload with Application: Resume, cover letter, and all relevant qualifications

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us as at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity
At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. As a Customer Care Officer, you’ll use your problem-solving skills to help achieve even more for all who need us.

What you’ll bring
It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

Key Responsibilities:
- Provide 1st level remote and in person Information Technology and Telecommunications support to Mercy Health staff and facilities.- Triage and action customer queries, incidents, problems, and requests; gather information and problem description; attempt to resolve problem and if unable to, refer unresolved calls to 2nd level support teams; log and close calls via the ServiceNow service desk tool.- Participate in 1st level After Hours support roster.- Participate in Information Technology Projects as assigned by the Service Desk and Technical Support Manager.- Achieve minimum personal NPS score (and team NPS score) as assigned by the Service Desk and Technical Support Manager.- Other duties as defined assigned by the Service Desk and Technical Support Manager.

Please note, this is not an entry level position.

To thrive in this role, you will have:
- Strong Problem-Solving Skills - The ability to quickly diagnose and resolve technical issues, often under pressure, is essential in this role.- Effective Communication - Clear, concise communication is crucial for interacting with users of varying technical proficiency and explaining solutions in a user-friendly (non tech jargon) way.- Customer Service Orientation - A strong commitment to helping staff, with patience and empathy.- Excellent Time Management - The ability to prioritise tasks, handle multiple requests efficiently, and meet deadlines in a fast-paced environment. Managing daily workloads and minimising downtime for staff is key.

You will also be required to provide evidence of, or in the process of obtaining:
- Unrestricted working rights.- A current Police Record Check and Working with Children Check.- Current COVID-19 certificate, proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
- We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture._
- We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present._



  • Richmond, Australia Mercy Health Full time

    **CUSTOMER CARE OFFICER - LEVEL 1 (multiple opportunities)** **ABOUT THE ROLE** - Provide 1st level remote and in person Information Technology and Telecommunications support to Mercy Health staff and facilities. - Triage and action customer queries, incidents, problems, and requests; gather information and problem description; attempt to resolve problem...


  • Richmond, Australia Mercy Aged and Community Care Ltd Full time

    Key Responsibilities:The Customer Enquiry Officer plays a pivotal role in ensuring an optimal customer experience from initial enquiry through to admission. This involves implementing sound customer service strategies to provide accurate information in a timely manner, contributing to a seamless customer experience.Key Accountabilities:Monitor follow-up...

  • Customer Enquiry

    3 weeks ago


    Richmond, Australia Mercy Aged and Community Care Ltd Full time

    Employment Type: Full TimeLocation: HughesdaleUpload with Application: Cover Letter, Resume and any relevant qualificationsContact: Tessa Devery tdevery@mercy.com.auWhere there’s life, there’s Mercy.Where there’s care, there’s You.Through the battles and the breakthroughs, we're there.Where will you be?For over a century, our incredible teams have...

  • Customer Enquiry

    3 weeks ago


    Richmond, Australia Mercy Health Australia Full time

    Employment Type: Full Time Location: Hughesdale Upload with Application: Cover Letter, Resume and any relevant qualifications Contact: Tessa Devery Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided...


  • Richmond, Australia Mercy Aged and Community Care Ltd Full time

    OverviewMercy Aged and Community Care Ltd is a for-purpose organisation with over 10,000 dedicated, compassionate people. We provide care for people when they need it most.We're looking for an experienced Aged Care Customer Service and Contracts Specialist to join our team. As the first point of call for our customers, this role will be critical in...


  • Richmond, Australia Berry Street Full time

    This is not a current role, this is an expression of interest only.Looking at a Jan/Feb 2025 commencement, register your interest before Christmas!Multiple roles available as Field Engineers, Level 1 and 2 Support.Base Salary from $74k - $89K range dependent on experience plus super and salary packaging About UsBerry Street is one of Australia’s largest...


  • Richmond, Australia Just Better Care Full time

    The Human Resources Officer assists in ensuring that all aspects of employee operations run smoothly and are implemented efficiently across the organisation. The Human Resources Officer assists with recruitment, staff training, compliance, performance management, work health and safety, auditing and general HR related administration tasks. **Core...

  • Customer Care Advisor

    6 months ago


    Richmond, Australia Swatch Group Full time

    **About Swatch Group** The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. Swatch Group supplies components required by its 17 watch brands which include OMEGA, Longines, Tissot, Rado, Hamilton. Swatch Group employs more than 33500 people in over 50...


  • Richmond, Australia Medical & Aged Care Group Full time

    **Receptionist and Office Administrator** - Friendly and down to earth team - Free onsite parking - Full time position - Location - Richmond /Chadstone We are looking for a professionally presented, proactive and organized individual with a great attitude to support our internal and external stakeholders at the Medical & Aged Care Group. As the first point...

  • El 1 - Product Manager

    5 months ago


    Richmond, Australia Australian Government Full time

    $111,441 - $125,705 (plus Super) - Richmond - NSW **The Role** The Air Lift Systems Program Office (ALSPO) is seeking an APS EL 1 Product Manager to join our Supplier Performance team within the C-130J Hercules Asset Management Units. You will be responsible for the financial management of the sustainment budget and contract management activities in a...


  • Richmond, Australia Elevate Dental Full time

    **Love working with people and looking for more stable daytime hours?** **We're looking for a super-organised Front Office Coordinator | Patient Coordinator to join our team!** If you're someone who is organised, likes to interact with people and looking for a stable long-term position, this is for you! This position is for 12months +. Your role in this...


  • Richmond, Australia Woodforde Group Full time

    Temporary opportunity | Immediate start! - City fringe location | Close to public transport - $50 - $60p/h + Super **Your organisation** Woodforde Group is working on behalf of a large Not-For-Profit organisation to assist them in recruiting a temporary Executive Assistant. They are a large, well-renowned Not-For-Profit organisation who value and empower...


  • Richmond, Australia Woodforde Group Full time

    Permenant Opportunity - City Fringe Location - $110 - $115k + Super + Salary Packaging! **Your organisation** Woodforde Group is working on behalf of a large Not-For-Profit organisation to assist them in recruiting an Executive Assistant for a permanent opportunity. They are a large, well-renowned Not-For-Profit organisation who value and empower their...

  • Accounts Payable

    5 months ago


    Richmond, Australia Medical & Aged Care Group Full time

    **Customer focused aged care Accounts Payable position.** **Accounts Payable Officer**: - Richmond, Victoria - Friendly small team and great working environment - Full time, Permanent - Rewards and Well-Being program - Richmond, Victoria located - Customer focused aged care Accounts Payable position. Excellent opportunity for enthusiastic person with aged...


  • Richmond, Australia Wall Street Full time

    Passionate for customer service and admin - Thrive in a growing business - Industry experience a bonus **About the Company**: **Signorino** is Australia's leading supplier of premium natural stone, terrazzo and porcelain surfaces, known for offering the highest quality and luxurious tiles and stone in the market. Trusted for decades by Interior Designers...

  • Social Worker

    5 months ago


    Richmond, Australia Epworth Healthcare Full time

    In this exciting full-time Grade 1 Social Worker role (maternity leave cover), based in Richmond, you will be responsible for providing social work services to the acute general medical ward. You will be part of the acute social work team and report to the social work team leaders and allied health manager. **You will make an impact by**: - Striving for...


  • Richmond, Australia FleetPartners Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Melbourne location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...


  • Richmond, Australia Community Collective Australia Full time

    **Start your journey in the sales industry!** If you’re just beginning your sales career, our entry-level sales role is your perfect gateway into this exciting industry! **Who We Are**: Community Collective is an outsourced sales company that specialises in customer acquisitions for various industries, including both service industries and non-profit...

  • Revenue Officer

    3 months ago


    Richmond, Australia Mercy Health Australia Full time

    Employment Type: Fixed term Hours: 76 per fortnight Salary: $62.5k package excluding super Location: Richmond Upload with Application: Resume, cover letter, and all relevant qualifications Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a...


  • Richmond, Australia Community Collective Australia Full time

    _**Kickstart your journey in the sales industry!**_ **Who We Are**: Community Collective is an outsourced sales company that specialises in customer acquisitions for a variety of industries, including both service industries and the Not-for-profit sector. **Who We’re Looking For**: Background in sales, hospitality, retail, and customer service is highly...