Customer Enquiry Officer
3 weeks ago
Key Responsibilities:
The Customer Enquiry Officer plays a pivotal role in ensuring an optimal customer experience from initial enquiry through to admission. This involves implementing sound customer service strategies to provide accurate information in a timely manner, contributing to a seamless customer experience.
Key Accountabilities:
- Monitor follow-up activity and provide conversion support to our Healthy Ageing business streams.
- Support Admissions Consultants in drafting and finalizing Resident Agreements, ensuring all financial information is provided by the customer.
Requirements:
- Minimum 3 years' experience in a similar call center role with strong sales acumen.
- 1 year minimum experience in aged care sales.
- Strong understanding of legislative requirements.
About Us:
Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people. We continue to offer more services and deeper care than ever before, providing opportunities for our people to grow their impact and gain experience.
Why Work with Us:
We value the security and stability we offer, and our people feel great pride in providing care for people when they need it most. Join us and be part of an organisation that makes a meaningful difference in people's lives.
What We Offer:
- Opportunities for career growth and development.
- A supportive and inclusive work environment.
- Competitive remuneration and benefits package.
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