
Customer Care Advisor
3 days ago
**About Swatch Group**
The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. Swatch Group supplies components required by its 17 watch brands which include OMEGA, Longines, Tissot, Rado, Hamilton. Swatch Group employs more than 33500 people in over 50 countries.
**The Role**
This role will be responsible for
- Appropriate processing of customer escalations while adhering to brand and company’s policies
- Log all customer enquiries
- Provide first level technical support (training provided)
- Notify clients about delays or updates in regards to their repairs
- Processing and follow up of customer queries and orders for watch repairs
- Maintain customer database
The person in this role would need to have the following skills and experience
- Experience in fast paced customer enquiry or customer service environment mandatory
- Demonstrated experience dealing with difficult customers
- Excellent data entry, communication and organisation skills
- Decisive, firm, courteous, customer oriented, and able to manage pressure and challenges within the role
- Proficient computer knowledge, SAP / similar ERP system, Salesforce and Microsoft Office
- Excellent telephone etiquette and communication skills
- Technical knowledge in the watch making or other repair industry is highly beneficial
**How to Apply**
Job Reference: SGAU00503
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