Expression of Interest: Field Services Engineer Level 1

3 weeks ago

Richmond, Australia Berry Street Full time
  • This is not a current role, this is an expression of interest only.
  • Looking at a Jan/Feb 2025 commencement, register your interest before Christmas
  • Multiple roles available as Field Engineers, Level 1 and 2 Support.
  • Base Salary from $74k - $89K range dependent on experience plus super and salary packaging

About Us

Berry Street is one of Australia’s largest independent child and family services agencies, supporting over 35,000 individuals across Victoria each year. We’re known for our innovative, evidence-based programs and our commitment to bold solutions that achieve lasting change.

We are committed to supporting children, young people, and families with a wide range of programs and services. To enable our frontline staff to carry out this important work, our Service Desk provides critical IT support across laptops, mobile devices, infrastructure, and applications.

These roles support manage support tickets, optimise IT processes, and foster a positive, customer-focused team culture. You will be working in a collaborative environment that reflects Berry Street’s core values of Courage, Integrity, Respect, Accountability, and Working Together.

We are looking for:

Field Service Engineers - Level 1 Support

The Field Services Engineer is part of the IT Service Desk and is responsible for providing Level 1 IT Field Services support to all Berry Street sites as required for project work, scheduled maintenance, or as required as part of the service desk escalation process. This includes travel to all Berry Street sites as required. 

Field Service Engineers - Level 2 Support

The Field Services Engineer is part of the IT Service Desk and is responsible for providing Level 2 IT Field Services support to all Berry Street sites as required for project work, scheduled maintenance, or as required as part of the service desk escalation process. They will also provide support to Level 1 team members.

You will have:

  • Proven ability to work independently and collaboratively within a team. 
  • Demonstrated experience in providing technical application support across diverse environments. 
  • Strong communication skills with the ability to deliver clear, concise support and guidance via phone or email. 
  • Demonstrated ability to manage competing demands in a high paced environment. 
  • Excellent documentation and record-keeping skills, with strong attention to detail.
  • Skilled in handling highly sensitive and confidential information with the utmost care and professionalism. 
  • Be willing to travel to all Berry Street sites Victoria wide as required. 

Berry Street Benefits

  • Regular reflective supervision from leadership
  • Be part of a supportive, inclusive team
  • Creating positive impacts in the community
  • Opportunities for professional growth and learning
  • Access to the Employee Assistance Program, with access for staff's immediate family

How to Apply:

Applications including resume and cover letter addressing your suitability for the position.

Contact:

Harry Tsockallos, Head of Information Technology: htsockallos@berrystreet.org.au

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a Working with Children Check and National Police Check.

Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Aboriginal and Torres Strait Islander people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.

  • Customer Care Officer Level 1

    6 months ago

    Richmond, Australia Mercy Health Full time

    **CUSTOMER CARE OFFICER - LEVEL 1 (multiple opportunities)** **ABOUT THE ROLE** - Provide 1st level remote and in person Information Technology and Telecommunications support to Mercy Health staff and facilities. - Triage and action customer queries, incidents, problems, and requests; gather information and problem description; attempt to resolve problem...

  • Customer Care Officer Level 1

    2 months ago

    Richmond, Australia Mercy Health Australia Full time

    Employment Type: Permanent full time Salary: $72,000 + Superannuation Location: Richmond (VIC) Upload with Application: Resume, cover letter, and all relevant qualifications Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our...

  • Aerospace Engineer for Aerial Response Services

    1 week ago

    Richmond, Australia Coulson Group of Companies Full time

    Coulson Aviation Australia is a subsidiary of global aerial firefighting company, Coulson Aviation. They support Australian States and Emergency Service Organizations with the provision of aircraft and experienced team members.The company operates across the world with a fleet of large aerial firefighting assets consisting of both fixed-wing and rotary-wing...

  • Aviation Maintenance Engineer

    3 weeks ago

    Richmond, Australia Coulson Group of Companies Full time

    {"value": "Career Opportunity: Aviation Maintenance EngineersCoulson Aviation Australia, a leading provider of aerial firefighting services, is seeking skilled individuals to join their team as Licensed Aviation Maintenance Engineers.The successful candidates will be responsible for performing maintenance and engineering activities in support of aerial...

  • CH47 Aircraft Maintenance Engineers

    3 months ago

    Richmond, Australia Coulson Group of Companies Full time

    Coulson Aviation Australia is a subsidiary of global aerial firefighting company, Coulson Aviation, and supports Australian States and Emergency Service Organizations with the provision of aircraft and experienced team members. Coulson Aviation operates across the world with a fleet of large aerial firefighting assets consisting of both fixed-wing and...

  • PhD Opportunity: Mapping Alcohol Risks for a Healthier Future

    1 week ago

    Richmond, Australia Monash University Full time

    At Monash University, we are seeking a highly motivated PhD scholar to join our research team and contribute to the development of a national alcohol risk index. This project aims to identify locations and sociodemographic groups most at risk of alcohol-related harms and develop tools for policymakers to reduce these risks.About the ProjectAlcohol...

  • Aircraft Maintenance Engineers for Aerial Response Services

    9 hours ago

    Richmond, Australia Coulson Group of Companies Full time

    Coulson Aviation Australia, a subsidiary of the global Coulson Group of Companies, supports emergency service organizations across Australian states with aerial firefighting capabilities.As a leader in providing aircraft and experienced team members, we operate globally with a diverse fleet consisting of fixed-wing and rotary-wing assets. Our Boeing 737...

  • El1 Service Designer

    5 months ago

    Richmond, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a Federal Government Agency based in Richmond or Geelong, we are looking for EL1 Service Designer. This is a 12-month assignment. The role will paying $602.55 per day plus super. The EL1 Service Designer is a leadership role working in participant experience design Division. **Responsibilities...

  • Patient Services Assistant-1

    5 months ago

    Richmond, Australia St John of God Health Care Full time

    Your role at St John of God Working as a Patient Services Assistant you will participate as a member of our multi-disciplinary team and under the direction of the Manager/Supervisor, assist in the delivery of a quality cleaning service and assist in the provision of support service to the Housekeeping and/or Catering staff. The Position - Maintain the...

  • CH47 Aircraft Maintenance Engineer

    1 month ago

    Richmond, Australia Coulson Group of Companies Full time

    Coulson Aviation Australia is a subsidiary of global aerial firefighting company, Coulson Aviation, and supports Australian States and Emergency Service Organizations with the provision of aircraft and experienced team members. Our teams perform aerial firefighting missions, transport flights, intelligence and scanning missions, disaster mitigation, search...

  • El 1 - Air Traffic Controller

    3 months ago

    Richmond, Australia Australian Government Full time

    $115,899 - $130,733 + 29% BDCP + up to 15.4% Superannuation - Richmond - NSW **The Role** This position fulfils the duties of an Air Traffic Controller line controller, Supervisor and Training officer. The duties of an EL 1 Air Traffic Controller (ATC) occupation in Defence include the following: - Performing duties of an Air Traffic Controller as...

  • The Athlete's Foot Expression of Interest

    5 months ago

    Richmond, Australia The Athletes Foot Full time

    At The Athlete’s Foot, our team members are highly passionate about inspiring, motivating and empowering our customers to better their best. We believe that people ultimately want to lead a healthy and fit way of life and we want to empower them to do so by providing correctly fitted footwear and personalised service. From their first pair of shoes to...

  • Social Worker

    5 months ago

    Richmond, Australia Epworth Healthcare Full time

    In this exciting full-time Grade 1 Social Worker role (maternity leave cover), based in Richmond, you will be responsible for providing social work services to the acute general medical ward. You will be part of the acute social work team and report to the social work team leaders and allied health manager. **You will make an impact by**: - Striving for...

  • Senior Data Engineer

    4 months ago

    Richmond, Australia REA Group Full time

    Develop your career at REA!Permanent OpportunityKnow someone who would be great for this role and want to land yourself a $2,000 referral bonus? Check out our Employee Referral Program and use the Refer button to submit their details.You’re here because you’re interested in taking the next step in your career. Your team knows you are great, but this team...

  • Software Engineer

    4 weeks ago

    Richmond, Australia Coulson Group of Companies Full time

    We are seeking a skilled Software Engineer to join our team. As a Backend Developer, you will be responsible for designing and implementing scalable and efficient server-side logic. Our ideal candidate has a strong understanding of computer science fundamentals and is proficient in at least one programming language.Responsibilities:Design and implement...

  • Site Technology Officer

    6 months ago

    Richmond, Australia DFP Recruitment Services Full time

    **Job description**: **Site Technology Officer** **The company** This Federal Government Agency is at the forefront of cutting-edge technology and is seeking a talented Site Technical Officer to join their dynamic team. If you’re passionate about technology, thrive in a collaborative environment, and enjoy solving complex challenges, this role is perfect...

  • Field Manager

    2 months ago

    Richmond, Australia 7-Eleven Full time

    Firstly, what we offer you! Tool of trade carStore discounts, and free 7-Eleven Coffee Bonus & incentive program   1 day paid volunteer leave per year Unlimited access to LinkedIn Learning Social club, Open committee with regular events  We are human centred organisation and our people are at the core of everything we do. This is a true place to learn...

  • Licensed Aviation Maintenance Engineers

    4 months ago

    Richmond, Australia Coulson Group of Companies Full time

    Coulson Aviation Australia is a subsidiary of global aerial firefighting company, Coulson Aviation, and supports Australian States and Emergency Service Organizations with the provision of aircraft and experienced team members. Coulson Aviation operates across the world with a fleet of large aerial firefighting assets consisting of both fixed-wing and...

  • Cocktail Bartender Baby Pizza

    6 months ago

    Richmond, Australia Baby Pizza - Lucas Restaurants Full time

    Baby Pizza - Lucas Restaurants Baby Pizza is on the hunt for a passionate and experienced Cocktail Bartender. If this sounds like you we would LOVE to hear from you! - Casual opportunity. Earn up to $32.73 p/h + tips! - Church Street, Richmond location - Enjoy 50% crew discount across LUCAS venues About LUCAS Restaurants: Home to Australia’s most beloved...

  • Cocktail Bartender Baby Pizza

    4 weeks ago

    Richmond, Australia Baby Pizza - Lucas Restaurants Full time

    Baby Pizza - Lucas Restaurants Baby Pizza is on the hunt for a passionate and experienced Cocktail Bartender. If this sounds like you we would LOVE to hear from you! - Fun, rewarding and fast paced environment - Church Street, Richmond location - Enjoy 50% crew discount across LUCAS venues About Baby Pizza: Baby offers an expression of Italian cuisine...