Student Success Advisors
3 weeks ago
World leading education company
- Hybrid roles - 2 days per week in the office, 3 days from home
- Great training and development
- **Global online education company**:
- **Great training and development on offer**:
- **Hybrid roles - 2 days per week in the office, 3 days from home**
Join a world leading global education company in their Student Advisory team. Support new students during their onboarding, providing in depth information about their programs and online learning, and be a contact point for all inbound enquiries.
Student Success Advisors provide support and information to students across a portfolio of programs.
**More specifically you will**:
- Complete student administrative processes in relevant systems in a timely and accurate manner
- Build rapport with students, delivering a high level of support about their online studies from enrolment to completion of their program
- Welcome and onboard new students and prepare them for online academic study
- Plan and conduct information sessions and webinars, as students progress through their studies
- Meet enrolment and student satisfaction targets
- Establish and nurture excellent relationships and share knowledge with your colleagues
- Represent the Student Success team on projects, internal and external professional meetings, conferences and training workshops
**Success criteria**:
- Experience in high volume customer service, student services call centre environment (inbound/considerable outbound calling)
- Demonstrated high-level problem-solving skills in a customer service environment
- Clear and engaging communication style and the ability to interact with people from a diverse range of cultural, educational, and professional backgrounds
- Systems (preferably including Salesforce CRM) and Microsoft Office proficiency
- Strong team orientation
- Customer-centric approach and a desire to exceed customer expectations
- Excellent time management skills and ability to juggle multiple tasks efficiently and accurately
- A focus on quality in everything you do
- Ability to work under pressure in a challenging environment
- Willingness to learn and develop
- Excellent presentation skills and experience delivering webinars to large audiences
- An interest in process improvement and innovation
- Higher Education experience and/or knowledge of the Australian education sector is preferable but not essential
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