Student Adviser

2 months ago

Melbourne, Australia Deakin University Full time

**Job no**: 539016

**Work type**: Full-time

**Location**: Melbourne - Burwood

**Categories**: Student Services
- Based at our Melbourne, Burwood Campus
- Full-time and fixed term until June 2024
- HEW 5 $74,148 - $83,163 + 17% Superannuation

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.

Working as part of Student Services, the primary purpose of the Student Adviser role is to be the first and primary point of contact for enquiries for current and prospective students and visitors to the University. The position provides student support and course advice, information, and administration services within the scope of the Student Service Network. In addition to maximising first point resolution and a case management approach for complex queries, the adviser will work closely with divisional and Faculty colleagues.

The Student Adviser is required to maintain up-to-date knowledge and provide advise to students across a variety of university processes and procedures and student areas which may include, course advice (within a defined scope to ensure expertise can be maintained), admissions and enrolments, assessments, graduations, timetables, financial and student support mechanisms and areas of student experience lifecycle. Student Advisers will also be expected to develop and maintain a level of expertise within a cohort/discipline area.

**Your key responsibilities will include**:

- Providing advice and assistance and/or referral to the specialist and support services to support the health and well-being of students.
- Assisting and participating in, Student Service Network initiatives and projects, and resourcing of orientation and Open Day activities.
- Creating practical, simple and accessible solutions to student enquiries and problems after considering multiple perspectives
- Consulting with available sources to gather relevant information on student services and seek the expertise and advice of other people as appropriate
- Contributing feedback and suggestions and identify situations in which change is needed to improve student services policy and practice
- Recognising the importance of teamwork and of effective communication amongst team members and building rapport within immediate team in ways that are respectful and inclusive of others
- Clarifying expectations and responding promptly to student requests, queries, or complaints to ensure student needs are met to agreed standards and timelines
- Building productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships

**To be successful, you’ll have**:

- Completion of a Degree without subsequent relevant work experience; or
- A combination of relevant work experience and/or education and training
- Experience in a high-volume front-line customer service environment and broad knowledge in administrative fields
- Experience using multiple systems
- Excellent customer service skills and attention to detail.
- Highly developed communication skills, with an ability to be clear and concise in the dissemination of information and advice.
- Capacity to quickly develop knowledge and understanding of the University’s structure, its operations and processes.
- Excellent problem-solving skills and ability to show initiative.

**Applications for this position close on 21 May 2023**
- Successful applicants will need to comply with vaccination mandates imposed by the relevant state/territory government. Applicants who attend third-party sites to undertake University activities will also be required to comply with any other directions or requirements in place at the third-party location._

**SPECIAL REQUIREMENTS**
- Working with Children Check (refer to Recruitment Procedure)
- Infrequent work outside business hours is required

**Please submit your updated resume and a short cover letter outlining your skills and experience for this role.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 15 May 2023 AUS Eastern Standard Time
**Applications close**: 21 May 2023 AUS Eastern Standard Time

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