Client Success Manager

3 weeks ago

Melbourne, Australia affix Full time

We’re deee-lighted to be helping our pals at a long-standing and successful agency on Brisbane’s Northside to find the missing piece in their puzzle - A brand spanking NEW Client Success Manager.

This beaut little agency has been kicking goals since 2006, and despite funky market conditions, they have encountered some really steady growth, in fact, they’ve had one of their best years yet in business.

Because they do it all so well, they also find that their clients really stick around for the longggg term. #How good?

**Now, let’s talk about the role**

Kept simply, there are three key pillars that make up this role.
- The customer
- Strategy

You’ll be front and centre with all things client related. You’ll be interpreting their requirements and will play a leading role in writing creative briefs, scoping and quoting projects, and they’ll be looking for your input into the overall digital strategy and creative process, too. And from a relationship perspective, you’ll be making sure clients are loved on. This means keeping them in the loop with reporting, providing them with market insights, and oftentimes, looking at ways to improve their overall ROI.

**Here’s what we’re looking for in YOU**
- You are a smart thinker who looks for ways to make things bigger, better, and more effective;
- You’ve got a strong eye for detail to manage the execution of conceptual ideas across multiple channels;
- You’ve got solid collaboration skills, and you derive a real sense of enjoyment from being a part of a creative process;
- You’re one of those people who can build rapport with people naturally, and you’re confident navigating the complexities of working with internal teams, and oftentimes clients with hyper-specific needs; And
- You’ve got experience working in an integrated agency _[but if you just so happen to be brand side, we’d still love to chat with you, too]_.

**Things to love about this role and biz.**
- The agency leader REALLY invests in you and your personal and professional development. Want to do a course that’ll amp up your brain power? He’s got you Want some advice around how to reach your financial goals? He can help support that too;
- The agency has a group of loyal, core people who have been working on the team for a number of years. This is a rarity in agency-land;
- The agency is close to public transport and has FREE parking nearby; And
- You can do good work, and go home. There’s no pressure to hang back and work crazy hours. Work-life balance is important for this team, and they appreciate that everyone has a life outside of work.

**So, how’s this all sounding?**

If the idea of being in an Account Manager gig like this excites you, then please, apply. But not just “I’ll flick my CV through kind-of-apply.” We want to know your story, the one that’s behind your CV. Tell us who you are, what you’re proud of, and of course, why you think this role is #SoYou.

Want to chat before you apply? You can do that, too

Here’s how you’ll find us.

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