Customer Experience Officer

3 weeks ago

Melbourne, Australia City of Port Phillip Full time

Synopsis: Customer Experience Officer - South Melbourne Market
- **Salary Range Band 4 $65,269 - $69,990 per annum pro rata**:

- **Permanent Part Time opportunity**:

- **Located at our renowned South Melbourne Market**

**About the Organisation**
The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.
South Melbourne Market has been a treasured inner-city landmark and a favourite amongst locals and visitors since 1867. It is the quintessential village market, a place where people come not only to purchase fresh food, but to meet, eat, drink, shop, discover, share and connect. It is owned and operated by the City of Port Phillip.
**About the Role**
We are looking for a motivated and positive individual who thrives in an exciting and busy environment, to join the team managing one of Melbourne’s iconic markets. Be part of the bustle and energy of a Market environment with amazing food, exciting and unique stalls and a great community of staff, traders and contractors.
The successful applicant will have the ability to balance competing priorities and multi-task. As the face and voice of the Market, vital to success in this role will be your demonstrated ability to use your initiative, build relationships, provide exceptional customer service, and communicate effectively with a broad range of people. Advanced computer and office administration skills are essential for this role and weekend work is required.
This is a permanent part time role working 2 days per week - Friday & Saturday
**Duties**:

- Deliver exceptional customer service at the Market front desk, online and via the phone
- Manage cash and EFTPOS transactions of Market merchandise and trader licence fees
- Provide administrative support to a busy team with diverse responsibilities.

**Skills and Experience**
- Demonstrated experience in delivering exceptional front-facing customer service
- Self-starter who can prioritise tasks in a fast-paced environment
- Excellent written and verbal communication skills
- Intermediate to advanced skills with MS Office suite and other software packages

**Culture**
People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.
**Benefits**
- We offer a workplace which accommodates your working style and needs.
- Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
- Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well
- regarded Employee Assistance Program (EAP).

**Security Requirements and Professional Obligations**
Prior to a formal letter of offer, preferred applicants will be asked to provide:

- Evidence of mandatory qualifications/registrations/licences,
- Sufficient proof of their right to work in Australia, and
- Sufficient proof of their identity.
- Evidence of COVID-19 Vaccination or valid medical exemption in line with City of Port Phillip Vaccination Policy.
- Complete a National Police Check completed via City of Port Phillip’s Provider.
- Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).

**How to Apply**

All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.
Applications close **11.59pm Sunday 12 February 2023**

**Job Type**: Part-time

**Salary**: $65,269.00 - $69,990.00 per year

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