Customer Experience

4 weeks ago

Melbourne, Australia Scape Full time

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**THE ROLE**

The Customer Service Officer (Nights) is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as ensure the effective management and escalation of incidents. As the Customer Service Officer (nights), you will assist with the implementation of resident activities and events; and contribute to sales and marketing activities as required.

**THE IDEAL CANDIDATE**

We are seeking a passionate and motivated Customer Service officer, where the importance of a fun and vibrant stay coupled with the safety of our residence is of the utmost importance.
- Minimum 2 years’ experience in a customer service/operations role.
- Excellent written and verbal communication skills.
- Excellent organisational skills, with the ability to manage competing priorities, without compromising accuracy and customer service.
- Computer literacy, with proficiency in Microsoft Office suite and database management systems.
- Leadership and supervisory experience and skills.
- Exceptional customer service including conflict resolution skills

The successful applicant will require Working with Children Check (WWC) and Police Check upon appointment.

**PERKS AND BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day of to celebrate your birthday, however you want
- A recharge day (known affectionately as a Bueller Day)
- ‘Escapes’ - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support

**THE FINE PRINT**
- At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

**No agencies please.**

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