Customer Experience

1 week ago


Melbourne, Victoria, Australia Scape Full time

WHO WE ARE?


Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch).

We are a leading provider of student accommodation in Australia.

We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.


THE ROLE


The Customer Service Officer (Nights) is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as ensure the effective management and escalation of incidents.

As the Customer Service Officer (nights), you will assist with the implementation of resident activities and events; and contribute to sales and marketing activities as required.


THE IDEAL CANDIDATE


We are seeking a passionate and motivated Customer Service officer, where the importance of a fun and vibrant stay coupled with the safety of our residence is of the utmost importance.


  • Minimum 2 years' experience in a customer service/operations role.
  • Excellent written and verbal communication skills.
  • Excellent organisational skills, with the ability to manage competing priorities, without compromising accuracy and customer service.
  • Computer literacy, with proficiency in Microsoft Office suite and database management systems.
  • Leadership and supervisory experience and skills.
  • Exceptional customer service including conflict resolution skills
The successful applicant will require Working with Children Check (WWC) and Police Check upon appointment.

PERKS AND BENEFITS
At Scape, we are all about creating and sharing the good vibes.

Below are just some of the scape-tastic perks of joining our team:

  • A day of to celebrate your birthday, however you want
  • A recharge day (known affectionately as a Bueller Day)
- 'Escapes' - stay at any of our buildings in any state for up to 5 nights free of charge

  • Referral bonuses
  • EAP, Sonder & Duress support

THE FINE PRINT

  • At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._


This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.


No agencies please.
Video
  • Experience Leader

    1 week ago


    Melbourne, Victoria, Australia GrowPro Experience Full time

    About usWe are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.Your functions Welcoming students in local coworking (includes airport pick up service) Negotiation with local partners (related to events and destination activities) Identifying...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Experience

    1 week ago


    Melbourne, Victoria, Australia AIA Full time

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a...

  • Customer Experience

    1 week ago


    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    The Marketing team at Swinburne University of Technology has an exciting opportunity for a Customer Experience (CX) Designer to join their teamThis exciting role will report to the Digital Performance Manager and be responsible for the design, development, and delivery of customer experience design activities. This will include the development of key...

  • Customer Experience

    1 week ago


    Melbourne, Victoria, Australia ReadyTech Group Full time

    When you're ready, we're ready.Take a look at what current opportunities exist when you join us at the intersection of human challenges and awesome technology.Where your voice has an impact, and you can learn - a lot.We just get things done.We're more than just a one-trick pony.Strength in inclusion and championing our differences. Melbourne Permanent / Full...

  • Customer Experience

    1 week ago


    Melbourne, Victoria, Australia Scape Full time

    WHO WE ARE?Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...

  • Customer Experience

    1 week ago


    Melbourne, Victoria, Australia QinetiQ Full time

    QinetiQ employs more than 8000 people in more than 50 locations around the world, offering our customers premier expertise in advice, services and creative technology-based products.QinetiQ Australia, part of the global QinetiQ group, provides technological and scientific expertise to help customers protect and advance their vital interests. As an innovative...

  • Customer Experience

    1 week ago


    Melbourne, Victoria, Australia Scape Full time

    WHO WE ARE?Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...


  • Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: NSW- Sydney inner, VIC- Melbourne CBD- Fast-paced, diverse, challenging and high profile leadership role:Use your passion and expertise to drive positive outcomes for our customers:- Newly created role in an exciting and busy part of NABIt's more than a career at NAB. It's about more opportunity, more moments to make a...


  • Melbourne, Victoria, Australia Percepta Full time

    Customer Experience SpecialistAU-VIC-MelbourneDescription: Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based...


  • Melbourne, Victoria, Australia Percepta International Full time

    Customer Experience Specialist - Loan VehicleAU-VIC-MelbourneDescription:The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on...


  • Melbourne, Victoria, Australia imc information multimedia communication AG Full time

    As a Customer Experience Manager (w/m/d) for our flag product the imc Learning Suite, you will play a pivotal role in ensuring the success and satisfaction of our clients. You will be responsible for overseeing customer success activities, facilitating product enablement for clients, and fostering vibrant communities among customers to exchange best...

  • Change Manager

    1 week ago


    Melbourne, Victoria, Australia Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create Alert Application Close Date: 31st of May 2024 Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.More than 34 years later, we're proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years,...


  • Melbourne, Victoria, Australia Hatch Full time

    This is a Customer Experience Partner role with Domain based in Melbourne, Australia Domain Role Seniority - A role for someone with some basic skills, good motivation and ability to learn.Typically 1-2 years of experience is required.More About The Customer Experience Partner Role At Domain A great opportunity for a Customer Experience Partner to work under...


  • Melbourne, Victoria, Australia JV Recruitment Full time

    Position DescriptionCustomer Experience ManagerGenerated by Your HR System 27th Oct 2023Position PurposeTo proactively increase customer satisfaction and loyalty, ensuring interactions meet TDH needs and visionsKPI'sCustomer ExperienceCustomer SatisfactionProductivityAlignment with goals of the organisationStaff RetentionResponse times for client...


  • Melbourne, Victoria, Australia hatch Full time

    This is a Customer Experience Partner role with Domain based in Melbourne, Australia Domain --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.More About The Customer Experience Partner Role At DomainA great opportunity for a Customer Experience Partner to work...


  • Melbourne, Victoria, Australia hatch Full time

    This is a Customer Experience Partner role with Domain based in Melbourne, Australia Domain Group is a leading Australian property marketplace made-up of a portfolio of brands. We are united in our Purpose to inspire confidence in life's property decisions. Our brands offer products and solutions to consumers, agents, and parties interested in property...


  • Melbourne, Victoria, Australia hatch Full time

    This is a Customer Experience Partner role with Domain based in Melbourne, AustraliaDomain Role Seniority A role for someone with some basic skills, good motivation and ability to learn. Typically 12 years of experience is required.More About The Customer Experience Partner Role At DomainA great opportunity for a Customer Experience Partner to work under our...


  • Melbourne, Victoria, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...


  • Melbourne, Victoria, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...