Customer Experience Officer

3 days ago

Melbourne, Australia City of Monash Full time

**Job no**: 494978

**Categories**: Administration and Office Support, Call Centre and Customer Service, Government and Defence

The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

As part of a proactive & cohesive team, this role aims to provide a positive customer experience for our community and stakeholders.

**About the Role**:
The role is suited to a highly motivated individual who has the drive and passion to continually exceed the customer’s expectations. You will have previous experience in a direct customer role, including a high volume contact centre environment, (including Live Chat), front counter enquiries, cashiering & administrative tasks. You will have a clear understanding of what it takes to deliver a warm, genuine and efficient level of service and have a demonstrated ability to achieve results in a fast-paced environment. Equally important is the ability to work in a team environment where you are willing to support and encourage your colleagues. To compliment this, you will have a desire to want to make a difference.

A commitment in consistently delivering high quality customer experience.

Ability to respond to a diverse range of queries and concerns.

Contact Centre experience (essential)

Cash handling and EOD balance functions.

Proven ability to achieve results & meet set KPI’s.

Be proactive and committed to working in a busy and dynamic team environment.

Excellent communication skills

Excellent Interpersonal & negotiation skills

To be considered, you must attach a separate document addressing the Key Selection Criteria found in the Position Description.

**Additional requirement**:
The position will be across core hours Monday - Friday & will rotate through both sites within the municipality.

**What We Offer**:
As a City of Monash employee, your personal and professional development is a key focus. You will have access to a vibrant health and well-being program, flexible working arrangements and training opportunities.

**How to Apply**:
Please submit your resume along with a cover letter outlining your experience and how it relates to the role.

Applications are currently open, with a closing date of Sunday 19th May 2024 at 11:55pm.

**Enquiries**:
Monash Council values flexible working arrangements and embraces workplace diversity, inclusion and equity.

We are committed to being a safe working environment and require a COVID-19 vaccinated workforce.

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