National Operations Manager

6 months ago

Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

About Us

About the role
We have an exciting opportunity for a passionate and driven National Operations Manager to join our team Reporting to the Chief Financial Officer, this role oversees all aspects of Konica Minolta Australia’s national operations with a primary focus on ensuring the seamless delivery and installation of Konica Minolta equipment onto customer sites. The National Operations Manager collaborates with various internal and external stakeholders including logistics partners, supply chain, service and sales teams to organise timely delivery of products to customers, enhancing the overall customer experience and satisfaction.

**Requirements**:

- Develop and implement strategic plans for national operations, ensuring the planning, scheduling and coordination of deliveries successfully meet customer requirements.
- Collaborate with internal and external stakeholders to optimise delivery routes and ensure timely arrivals nationwide.
- Manage escalations from both internal stakeholders or external customers, during any of the steps of the order to invoicing cycle.
- Implement quality assurance measures to uphold high standards of service delivery and minimise delivery discrepancies.
- Lead national operations team, with a people-driven approach overseeing the day-to-day allocation of work and projects to ensure that appropriate support is provided, and team effectiveness is maintained.
- Manage and oversee the completion of stocktakes as required to ensure that the process in place will result in a satisfactory outcome.
- Coach, guide and lead reports to achieve their KPIs and develop their skills and capabilities.

Who are we looking for?
- Demonstrated experience in a similar role or a related field, preferably in the print/hardware industry.
- Tertiary qualification in operations management, logistics or a related field (well-regarded).
- Strong leadership skills with the ability to inspire and motivate cross-functional teams to achieve organizational goals.
- Demonstrated experience in developing and implementing process improvement initiatives to drive operational excellence.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate and communicate with internal and external stakeholders.
- Excellent analytical and problem-solving abilities, with a keen attention to detail and a focus on delivering high-quality results.
- Ability to adapt to a fast-paced and dynamic work environment.

**Benefits**:
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

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