Customer Success Specialist

2 weeks ago

Milton, Australia Scout Talent HQ Full time

**Exciting opportunity for someone who thrives in building relationships**:

- **Be part of an inspired team who prioritises recognition and reward**:

- **Join our rapidly expanding team in a global organisation**:

- **Earn a salary circa $70,000- $80,000**

**Who are we**:
At Scout Talent, our mission is to help organisations See People First. Our team consists of knowledgeable, dedicated specialists with expertise in recruitment technology and talent attraction strategies.

**About the Opportunity**:
Our team has grown rapidly this year, and we have an exciting opportunity for an experienced Customer Success Specialist to join our team on a **full-time** basis, working from our Global Head Office in **Milton, Brisbane.**

Day-to-day you'll be an analyst, advisor and implementer for all things related to best practice Talent Acquisition.

Your number one focus will be to ensure that Scout Talent clients have the knowledge and skills they need to get the most out of our recruitment software and achieve their Talent Acquisition goals - and as a result, they're highly satisfied with Scout Talent’s products.

Your responsibilities will include:

- Troubleshoot and answer questions regarding our software;
- Implement & train new client accounts;
- Quality & assurance testing;
- Join our Sales & Account Executives on meetings with prospective clients to show them through the software product;
- Proactively working with our internal teams, providing resources and systems knowledge to support our clients;
- Providing best practice, strategic and commercial Talent Acquisition advice to multiple clients from varied industries;
- Contributing to continuous improvement strategies on the way we engage with clients both internally and externally;
- Building positive relationships with clients and looking for opportunities to further service them via our other internal teams; and
- Championing clients’ needs and ideas to promote development of our product roadmap.

**Who are we looking for**:
As a Customer Success Specialist, you will possess the following skills:

- **Minimum 2+ years experience in a SaaS customer success role**:

- Proven experience in software training, demonstrating, troubleshooting, and implementation
- Basic understanding of sales & sales language
- Great time management and problem solving skills and the ability to adapt to changing priorities
- Experience working to set KPIs and targets
- The ability to work autonomously
- A passion for getting to know your clients
- Great customer service skills with a passion to always put the client first
- **Talent Acquisition / Recruitment experience **(highly desireable)

**Benefits on offer**:
We’ve built a strong culture from the ground up and sustained it for more than twenty years. Our people are the foundation of our success, which is why we value and invest in them.

The remuneration package for this role is made up of a base salary and performance based incentives, commensurate with skills and experience

Here are some more reasons why you'll love working for Scout:

- When it comes to career development, we invest in training and give you the opportunity to get to know other parts of the business. If you’re interested in leadership in the future, we’re firm believers in promoting from within
- We’re a stable organisation (20 years in the industry), but we’re also growing, innovative, and open to new ideas.
- We offer flexible start/finish times alongside one day per week WFH to match the needs of your lifestyle
- We have regular rewards and social events - including quarterly awards nights/parties, and an annual overseas trip for high achievers
- We have a commitment to supporting each other's health and wellbeing, with initiatives such as Step Forward, Tour de Office, access to an employee assistance program, and team members who have completed their Mental Health First Aid
- It's an exciting career in one of the world’s fastest-growing industries, software and services in the HR tech space
- You will have chance to join a well-established global organisation and get in at the early stages of next phase of growth

**To give you a feel for our team and culture, check out this video**:
**Here are our **company values** - have a read to see if they align with yours

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