Customer Success Specialist

5 months ago

Milton, Australia Scout Talent HQ Full time

**Exciting opportunity for someone who thrives in building relationships**:

- **Be part of an inspired team who prioritises recognition and reward**:

- **Join our rapidly expanding team in a global organisation**:

- **Earn a salary circa $70,000- $80,000**

**Who we are**:
At Scout Talent, our mission is to help organisations See People First. Our team consists of knowledgeable, dedicated specialists with expertise in recruitment technology and talent attraction strategies.

**About the Opportunity**:
Our team has grown rapidly this year, and we have an exciting opportunity for an experienced Customer Success Specialist to join our team on a **full-time** basis, working from our Global Head Office in **Milton, Brisbane.**

Day-to-day you'll be an analyst, advisor and implementer for all things related to best practice Talent Acquisition.

Your number one focus will be to ensure that Scout Talent clients have the knowledge and skills they need to get the most out of our recruitment software and achieve their Talent Acquisition goals - and as a result, they're highly satisfied with Scout Talent’s products.

Your responsibilities will include:

- Troubleshoot and answer questions regarding our software;
- Implement & train new client accounts;
- Quality & assurance testing;
- Join our Sales & Account Executives on meetings with prospective clients to show them through the software product;
- Proactively working with our internal teams, providing resources and systems knowledge to support our clients;
- Providing best practice, strategic and commercial Talent Acquisition advice to multiple clients from varied industries;
- Contributing to continuous improvement strategies on the way we engage with clients both internally and externally;
- Building positive relationships with clients and looking for opportunities to further service them via our other internal teams; and
- Championing clients’ needs and ideas to promote development of our product roadmap.

**Who are we looking for**:
As a Customer Success Specialist, you will possess the following skills:

- **Minimum 2+ years experience in a SaaS customer success role**:

- Proven experience in software training, demonstrating, troubleshooting, and implementation
- Basic understanding of sales & sales language
- Great time management and problem solving skills and the ability to adapt to changing priorities
- Experience working to set KPIs and targets
- The ability to work autonomously
- A passion for getting to know your clients
- Great customer service skills with a passion to always put the client first
- **Talent Acquisition / Recruitment experience **(highly desirable)

**Benefits on offer**:
We’ve built a strong culture from the ground up and sustained it for more than twenty years. Our people are the foundation of our success, which is why we value and invest in them.

The remuneration package for this role is made up of a base salary and performance based incentives, commensurate with skills and experience

Here are some more reasons why you'll love working for Scout:

- When it comes to career development, we invest in training and give you the opportunity to get to know other parts of the business. If you’re interested in leadership in the future, we’re firm believers in promoting from within
- We’re a stable organisation (20 years in the industry), but we’re also growing, innovative, and open to new ideas.
- We offer flexible start/finish times alongside one day per week WFH to match the needs of your lifestyle
- We have regular rewards and social events - including quarterly awards nights/parties, and an annual overseas trip for high achievers
- We have a commitment to supporting each other's health and wellbeing, with initiatives such as Step Forward, Tour de Office, access to an employee assistance program, and team members who have completed their Mental Health First Aid
- It's an exciting career in one of the world’s fastest-growing industries, software and services in the HR tech space
- You will have chance to join a well-established global organisation and get in at the early stages of next phase of growth

**To give you a feel for our team and culture, check out this video**:
**Here are our **company values** - have a read to see if they align with yours

  • Customer Success Specialist

    5 months ago

    Milton, Australia Scout Talent HQ Full time

    **Exciting opportunity for someone who thrives in building relationships**: - **Be part of an inspired team who prioritises recognition and reward**: - **Join our rapidly expanding team in a global organisation**: - **Earn a salary circa $70,000- $80,000** **Who are we**: At Scout Talent, our mission is to help organisations See People First. Our team...

  • Customer Success Team Leader

    5 months ago

    Milton, Australia Scout Talent HQ Full time

    **Lead a tight-knit team, elevate client support standards, drive business growth, and foster professional development.**: - **Supercharge client support while driving expansion through upselling and relationship building.**: - **Competitive salary ($80,000 - $90,000), full-time employment, located in Milton, Brisbane, Australia.** Hi there! We are...

  • Customer Success Manager

    1 week ago

    Milton, Australia Reapit ANZ Full time

    **Reapit - Who are we?** Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connect property professionals in Europe, the Middle East, Australia, and New Zealand with buyers,...

  • Client Success Specialist

    1 day ago

    Milton, Australia Scout Talent HQ Full time

    **Thrive in a supportive environment with regular recognition, including quarterly awards and an annual overseas trip for high achievers!**: - **Competitive first-year OTE of $75,000 - $80,000 with extensive training and a strong preference for internal promotions!**: - **Be part of an innovative HR tech company in Milton, Brisbane, and contribute to our...

  • Ict Account

    5 months ago

    Milton, Australia RBC Group Full time

    **POSITION TITLE**:ICT Account and Customer Success Manager **POSITION TYPE**:Full Time **LOCATION**:Milton Office (or other location based on client/customer needs) **SUPERVISOR / MANAGER**:Head of Customer Experience **Overview** The role of ICT Account & Customer Success Manager (ICTCSM) is to be the primary point of contact for their portfolio of...

  • Ict Account

    5 months ago

    Milton, Australia JayB Enterprises Full time

    **POSITION TITLE**:ICT Account and Customer Success Manager **POSITION TYPE**:Full Time **LOCATION**:Milton Client Office (or other location based on client/customer needs) **SUPERVISOR / MANAGER**:Head of Customer Experience **Overview** The role of ICT Account & Customer Success Manager (ICTCSM) is to be the primary point of contact for their portfolio...

  • Client Success Team Leader

    1 month ago

    Milton, Australia Scout Talent HQ Full time

    **Lead a passionate team focused on delivering world-class client support**: - **Enjoy a competitive remuneration package, including performance-based incentives and incredible rewards like trips abroad**: - **Be part of a fast-growing SaaS company revolutionising the HR industry** Are you passionate about delivering exceptional client support, inspiring...

  • Customer Support Specialist

    3 weeks ago

    Milton, Queensland, Australia Pronto Software Full time

    About the RoleAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and collaborative environment? We're seeking a skilled Support Consultant to join our team at Pronto Software!About the OpportunityGrow your career in customer support, developing expertise in resolving complex issues and delivering outstanding...

  • Marketing Specialist

    1 month ago

    Milton, Australia MULTIPLE SCLEROSIS SOCIETY OF QUEENSLAND Full time

    **Are you driven by the desire to make meaningful impact on the lives in our community?** The **Marketing Specialist** provides day-to-day marketing support and plays a key role in executing various marketing campaigns. They collaborate on diverse marketing activities, requiring creative, analytical, and strategic skills. This position supports the...

  • Customer Service Professional

    1 week ago

    Milton, Queensland, Australia Sandvik Full time

    About the RoleThis is an exciting opportunity to join the Sandvik Mining Solutions team as a Customer Support Representative. As a key member of our customer-facing team, you will play a vital role in delivering exceptional support to our customers.Key Responsibilities* Provide top-notch customer service via phone, email, and other communication channels*...

  • Customer Support Specialist

    3 weeks ago

    Milton, Queensland, Australia Pronto Software Full time

    About the PositionAbout our Support Consulting opportunity:Want to grow your career developing customer support outcomes with your excellent customer service skills?Want to work for a well-established software development company with a mature platform and over 1500 clients?Do you enjoy supporting and collaborating with team members?In a hybrid work...

  • Customer Support Specialist

    2 weeks ago

    Milton, Queensland, Australia Pronto Software Full time

    About the RoleAs a Support Consultant at Pronto Software, you will be part of a well-established and mature Software Development and vendor Company with over 1500 clients. You will have the opportunity to grow your career developing Customer Support outcomes with excellent customer service over a varied customer base.About the OpportunityWe are seeking a...

  • Technical Support Specialist

    2 weeks ago

    Milton, Queensland, Australia Modular Mining Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Modular Mining Systems. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our products and services.Key Responsibilities:Provide...

  • Technical Support Specialist

    1 week ago

    Milton, Queensland, Australia Modular Mining Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Modular Mining Systems. As a Technical Support Specialist, you will be responsible for providing technical support to our customers in the Australasian region.Key Responsibilities:Provide technical support to customers through...

  • Technical Support Specialist

    2 weeks ago

    Milton, Queensland, Australia Modular Mining Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Modular Mining Systems. As a Technical Support Specialist, you will be responsible for providing technical support to our customers in the Australasian region.Key Responsibilities:Provide technical support to customers through...

  • Beauty Therapist and Skin Specialist

    2 weeks ago

    Milton, Queensland, Australia Demi International Full time

    Job Title: Beauty Therapist and Skin SpecialistJob Summary: We are seeking a skilled Beauty Therapist and Skin Specialist to join our team at Demi International. As a Beauty Therapist and Skin Specialist, you will be responsible for providing high-quality skin treatments and beauty services to our clients.Key Responsibilities:Provide expert skin treatments...

  • Customer Service Representative

    2 days ago

    Milton, Australia Reapit ANZ Full time

    **Reapit - Who are we?** Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers,...

  • Senior Financial Systems Implementation Specialist

    1 week ago

    Milton, Queensland, Australia Pronto Software Full time

    About the roleOur Professional Services Consulting opportunity is seeking a highly skilled and experienced Financial Systems Implementation Specialist to join our team in Brisbane. As a key member of our consulting team, you will play a critical role in delivering successful ERP solutions to our clients.Key responsibilitiesImplement Pronto Xi to meet client...

  • Customer Care Coordinator Brisbane

    5 months ago

    Milton, Australia WS Audiology APAC Full time

    Annual salary plus clinic-based financial incentives. - Purpose-led customer care. - Career development opportunities within a global organisation At Bloom Hearing Specialists, we operate a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting...

  • Payroll Specialist

    2 months ago

    Milton, Australia Holcim Full time

    About this role Payroll Specialist     -       Exciting career opportunity in global market leader! -       Chris21 experience required -       Working with a supportive and collaborative team. -       Located at Milton, Brisbane. Holcim: As a global leader in innovative and sustainable building solutions, Holcim are enabling greener...