Learning & Development Specialist

5 months ago

Milton, Australia Reapit ANZ Full time

**Reapit - Who are we?**

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connect property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

**What you’ll be doing**

Reporting to the Learning and Development Lead you’ll be involved in
- Content Development: deliver high quality content across multiple product platforms as per the current REAPIT product suite.
- Content Delivery: deliver internal education programs for new releases or to assist in the onboarding or upskill of new team members.
- Stakeholder Engagement: collaborate with internal stakeholders to receive, manage and deliver content and education to the highest quality standards.
- Quality Assurance: participate in sample checking and development programs.
- Documentation: Maintain accurate documentation of processes in Confluence.
- Process Improvement: Continuously optimise processes, training delivery, content production and stakeholder experience
- Reporting: ensure reporting is completed accurately and in a timely manner
- Administration: Maintain all administrative records and functions, respond in a timely manner to desk tickets and manage the learning systems

**Who we’re looking for**

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.
- Communication Skills
- Process and Documentation Skills
- Training Industry Experience
- Real Estate or Property Management Experience
- Presentations skills

**What your impact and success looks like**

As a Learning and Development Specialist we expect your success and impact in the early stages of your career with us to look something like this:
Within 1 month:

- Handling basic content updates for help centre content
- Responding too and managing LMS tickets and administration
- Responding too and managing updates to training platforms

Within 3 months:

- Delivering internal training for minimum 1 product suite
- Building basic e-learning content
- Building video content

Within 6 months:

- Delivering internal training for minimum 2 products in the suite
- Managing end to end product update requests
- Successfully working with product, marketing and other internal stakeholders

**What’s in it for you?**

We operate a Flexible Working Policy and we would like for you to work from our Brisbane office 2 days per week.

We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits.

**Don’t tick all the boxes? Neither do we**

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

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