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Change & Communications Manager

3 months ago

Melbourne, Australia JLL Full time

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
We are currently seeking a highly skilled and motivated Change and Communications Manager to join our team. This position is a fixed-term contract until 31st December 2025, with the possibility of extension or conversion.

As the Change and Communications Manager, you will play a key role in leading the successful implementation and adoption of changes across our portfolio of programs. You will work closely with the Portfolio Integrations Director, Business Leads, and Program & Change Sponsor to develop and design a strategic approach to ensure the smooth adoption and embedding of changes in systems, processes, people, and culture.

Whilst this is a hybrid role, you are required to be based in Melbourne with ability to attend the office for face-to-face client and business meetings.

**What this role involves**:
Develop and implement a robust Change Management Framework, both internally and externally focused, ensuring sound governance and consistency in change management processes and measurement of adoption.
Design strategic initiatives to increase business readiness, take-up, and sustained adoption, in alignment with program objectives and benefits.
Drive stakeholder engagement through comprehensive strategies, including early identification of implementation barriers and solutions.
Analyse change impact and develop solutions in consultation with stakeholders, considering cross-organizational impacts and dependencies.
Plan, design, and deliver program-related communications, briefings, workshops, and resource materials to support project implementation.
Address issues affecting project momentum and team capability through strategies related to team handover, knowledge retention, and stakeholder engagement.
Provide input for the design and delivery of capability programs and related resources to achieve desired outcomes.
Coordinate change activities across programs, monitoring progress, identifying risks, and recommending mitigation options.
Foster a safe, healthy, and inclusive work environment, aligning with core values and focusing on risk mitigation strategies.

Detailed understanding of facilities management, leasing, capital works, occupancy planning, and ancillary support functions within a property management service.
Experience delivering business process improvements for operational efficiency.
Previous experience in change management planning and implementation is desirable.
Strong skills in influencing and motivating stakeholders to drive successful initiatives.
Proficiency in Microsoft Office Suite, SharePoint, and digital reporting systems.
Ability to assist in proposal preparation and deliver presentations for securing new work.
A degree in a relevant discipline and a minimum of ten (10) years' experience in property operations or a combination of formal education and experience.

**What you can expect from us**:
Great employee discounts off fitness & other renowned bands
Active Social Club
Well-being program
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
Hybrid / flexible working

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse an