Small Business Banker

5 months ago

Perth, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: WA- Perth inner
- **Bring your ideas, ambitions, and passions both in and outside of work**:

- **Help deepen local relationships and achieve stronger customer advocacy within your community**:

- **You have access to market leading policies and products to support small business customers bring their business ideas to life**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as a Small Business Banker.

**The role**:
You will play an important role in retaining and growing a portfolio of existing small business customers in conjunction with acquiring new business through external relationships.

With a strong focus on ‘making it easy’ for customers, your team will provide holistic support to customers at all stages of their business cycle, including residential and commercial lending, cashflow solutions and other strategic, transactional, and servicing needs. This is achieved though maintaining the customer as core focus and providing exceptional service and accountability.

**Key responsibilities**:

- Managing lending and product requests for small business customers
- Understanding customers business needs to provide holistic banking solutions
- Increasing the portion of My Bank customers within the portfolio with the number of interactions and referrals
- Accountable for managing customer complaints and escalations until resolution is reached
- Coaching and development of less experienced bankers within the team and developing associates
- Drive customer portfolio risk and compliance
- Establish and maintain Working Relationships with key stakeholders (Retail, NAB Partners and other Business Partners)

**To be successful in this role, you will ideally bring the following**:

- Tertiary qualification in Banking & Finance or a business-related discipline (preferred)
- Business and/or Retail/Lending banking and financial background with experience managing customer relationships and the credit process
- Excellent understanding of the SME Market and local area knowledge
- Strong customer and relationship management
- Problem solving, time management, critical thinking and negotiation skills

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect and grow.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Unsolicited CVs from agencies will not be accepted.

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