Small Business Banker

5 months ago

Perth, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: WA- Perth inner
- **Provide expert advice and develop long-term relationships with your customers**:

- **Manage end-to-end residential and commercial banking**:

- **Let your passion, expertise & customer centric values make a real impact**

We are looking for experienced, aspirational bankers to work with us through significant transformation and growth. We are creating the best small business bank for our customers and the best workplace for our people. You will feel supported and empowered to drive your own career with strong leadership and coaching so you can perform at your best.

**The team**

Small Business is an energetic and highly engaged division within NAB, providing full-service support to our valuable small business customers. We encourage their business growth and support their personal journeys because our customers depend upon the resilience and courage of experienced bankers like you to guide them through challenges and develop long-term, trusted partnerships.

With a strong focus on ‘making it easy’ for customers, your team will provide holistic support to customers at all stages of their business cycle, including residential and commercial lending, cashflow solutions and other strategic, transactional and servicing needs. This is achieved though maintaining the customer as core focus and providing exceptional service and accountability.

**Are you up to the challenge?**

Keeping current challenges in perspective, and the focus long-term, the real buzz for you comes from the full end to end proposition for small business customers. Known for your ability to empathise and listen, your conversations with customers have real impact. Aspiring associates in the team will look to you for guidance, to role model your behaviour and stretch themselves as you champion the role of banker at NAB.

**Typically, your days will include**:

- Having personal and meaningful conversations with our small business customers and referral partners to provide an integrated customer experience.
- Creating strong and lasting partnerships with our branch colleagues, the wider NAB group and externally with referral networks and brokers.
- Working together as a team performing credit analysis and approving requests for temporary excesses/increased limits up to your Delegated Commitment Authority (DCA)
- Managing lending and product requests for small business customers with long term AAA pipeline for the customer portfolio.
- Owning retention related activities to bring NAB closer to customers to deepen the my Bank’ footprint; including customer complaints and escalations through to resolution
- Assessing economic value and risk potential of new business to NAB
- Providing expertise and insights about business options whilst tempered with a balance for risk for growth and innovation

Experience in a traditional distributed business model that specialises in solutions and relationship management for customers from $0-$5M in home lending and $0-$2M in small business lending will be essential. Your delegated lending authority will be gold, and enable you to hit the ground running on day one in our dynamic and fast paced environment. Additionally, a tertiary qualification in a business-related discipline will be highly regarded

Take a look at some of our customer journeys that we’ve been privileged to be a part of.

Mix it up in the pursuit of growth

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and

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