Manager - Yha Hobart Central

3 months ago

Hobart, Australia YHA Australia Full time

Lead from the front and get involved at all levels of the Operation
- Permanent Full Time Role
- Professional Learning and Development opportunities

YHA Hobart Central provides centrally located quality accommodation, just one block from the city's waterfront. We are committed to offering affordable, sustainable, and community-focused accommodation and experiences in a unique and friendly atmosphere for travellers to relax and connect to the best of Tasmania.

A rare opportunity has become available to lead the operations of this 110- bed property. This role is suited to a hands-on manager who enjoys leading from the front and being involved at all levels of the operation. With a passion for tourism, hospitality, and leadership, the Property Manager is responsible for creating exceptional guest experiences, leading a small diverse team, and utilising financial acumen to drive the success of the business.

**Key Aspects of the Role**:

- **Leadership**:Provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction. Recruit, train, and mentor team members, promoting their growth and professional development.
- **Guest Experience**: Ensure positive and life changing traveller experiences by maintaining the highest standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.
- **Business and Budget Management**:Creating business plans and annual budgets that ensure business development and growth. Consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.
- **Quality Control and Compliance**:Maintain national quality standards and ensure that all operations comply with local, state, and Australian laws and regulations.
- **Marketing, Partnership, and Promotion**:Collaborate with the Customer team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other purpose
- driven businesses.
- 2+ years’ experience in an accommodation leadership role
- Exceptional leadership and team-building skills.
- A desire to work on the front line of the business across housekeeping and reception.
- Financial acumen and budget management experience.
- Excellent communication and customer service skills.
- Strong change
- management, problem-solving, and decision-making abilities.
- Knowledge of local market trends and competition.

**What’s in it for you?**
- Competitive salary
- Professional learning and development opportunities
- Health and Wellbeing, including and Employee Assistance Program
- Supportive and collaborative work environment
- Opportunity to travel to other YHA properties for training and leadership events.
- Social events to the snowy mountains and other locations for team building
- Access to benefits and discounts as part of YHA’s national network.

**Our Culture**
At** YHA, **you can expect to be treated with dignity and respect.** **We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.

**_A National Criminal History Check is mandatory step in the recruitment process. _**_We encourage Aboriginal and Torres Strait Islander people to apply._

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