Duty Manager

2 months ago

Brisbane, Australia THE SEBEL Full time

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
The Sebel Brisbane is currently seeking a Duty Manager to join their dynamic Hotel. Reporting to the Front Office Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Lead by example when attending to guest requests. Be proactive and resourceful.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests and staff members.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel and its surrounding area.
You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

**Qualifications**:
You have experience in Fidelio or Opera, Micros, Microsoft Word and Outlook. First Aid Certificate and Responsible Service of Alcohol for the relevant state are required. You will be available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per our business demands.

In return, we will provide you with competitive salary package, career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.

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