Rostering Administrator

4 weeks ago

North Plympton, Australia Southern Cross Care (SA, NT & VIC) Inc Full time

**Be the difference. Enjoy great rewards and benefits.**:

- ** Permanent Full Time position - 76 hours per fortnight**:

- ** Incredibly rewarding Community based role**:

- ** Salary Packaging benefits up to $15,900 annually to maximise your take home pay**

**About the role**

Working in collaboration with the Health and Wellness leadership team, the Rostering Administrator will play a key role as the primary pathway for client booking and booking changes to ensure clinician and staff efficiency in the on-site and off-site service delivery.

Key Responsibilities include but are not limited to:

- Providing an efficient and effective rostering service for all clients and families using Health and Wellness services
- Understanding in detail the purpose and processes of all Health & Wellness programs
- Accurately translating referral documents to understand the client needs and matching this to service availability
- Filling vacant services/bookings in a timely manner
- Communicating service changes to clients
- Assisting with in-coming over-flow telephone calls for other call-centre teams
- Forecasting and planning coverage of daily and booked annual leave
- Logging and responding to all feedback in a timely manner to enable follow-up and action
- Building positive relationships with new and existing clients and staff

For further details regarding the scope of the role, please refer to our website or to the attached position description.

**About you**

We are looking for people who will be the difference in the lives of our residents and clients.
- Previous experience in an allied health or medical practice that offered multi-disciplinary service opportunity
- Experience working under a positive health practice governance structure focused on enhancing client well-being
- Exceptional interpersonal and communication skills with the ability to negotiate effectively, establish trust and manage expectations
- Strong administrative, organisational, time management skills and problem solving abilities
- Ability to work across multiple programs and with staff with varied skill sets and levels of experience
- Demonstrated initiative and ability to work with mínimal supervision
- Ability to work within established policies, guidelines and procedures
- Demonstrated ability to use database and procurement systems for booking, reporting and administration purposes
- A basic knowledge of the requirements of the Aged Care Standards as are applicable to the role
- Applicants with Business administration or Customer Service qualifications or equivalent at any level will be highly regarded

**About us**

Southern Cross Care is one of Australia’s leading charitable aged care and retirement living service providers. We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

**Applications close**: Tuesday, 21st of February 2023

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