Employment Coach

6 months ago

Sydney, Australia Workskil Australia LTD Full time

**If you are looking for your next career opportunity that provides work life balance, and flexibility, look no further**

**About the Role**
- Managing a remote caseload of customers, when required;
- Assisting with call flow and general appointments;
- Booking new referral and general appointments;
- Conducting reminder calls for next days appointments;
- Conducting virtual appointments with customers;
- Assessing customer job search efforts; and
- Matching customers to suitable vacancies.

The right person for this role will possess a genuine passion for working with those in need, and an ability to meet individual targets and contribute positively to the site team.

**Why come and join Workskil Australia?**
- Work a 9-day fortnight
- Salary Packaging options
- Internal career progression
- Great working culture
- 4 weeks paid parental leave
- Gain a Certificate IV in Employment Services or Career Development in your first 12 months of employment

**About You**

To be successful in the role you will be able to demonstrate:

- A passion and drive for helping people find employment;
- Outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers and staff;
- Ability to assess, match and refer customers to appropriate job opportunities and to advocate directly to employers;
- Ability to achieve individual targets and work to clearly defined KPIs;
- A minimum typing speed of 30 WPM;
- Strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience;
- Attention to detail ability to work under pressure; and
- Previous experience in the employment services or call centre industry or similar will be highly regarded.
- You will also be required to:

- Have a minimum Certificate IV in Employment Services or Career Development or willingness to undertake; and
- Have experience in Employment Services or a related Service industry.

**About Us**

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

**Remuneration**

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

**About your Application

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