Premier Technical Support Specialist

4 weeks ago


Chatswood, Australia Lenovo Full time

**General Information**:

- Req #- WD00052546- Career area:
- Services- Country/Region:
- Australia- State:
- New South Wales- City:
- Chatswood- Date:
- Wednesday, June 7, 2023- Working time:
- Full-time**Additional Locations**:

- Australia - New South Wales - Chatswood

**Why Work at Lenovo**:
**_We are Lenovo. We do what we say. We own what we do. We WOW our customers._**
Lenovo is a US $70 billion global Fortune 500 company where we rank #171. We are a leader in providing innovative consumer, commercial and enterprise technologies. Serving customers in more than 160 countries.
At Lenovo, we value Innovation, Entrepreneurship, Team Work & Serving our Customers. If you strongly align yourself with our culture & belief, you are at the right place. Check out what we offer and build a rewarding career with us
A multitude of professional and personal development opportunities._- Competitive _
- remuneration_
- & Benefits_- Access to various training_
- s_- Performance-based rewards_- An international team with a high focus on diversity & inclusion_- Hybrid working environment,_
- one of the most forwarding thinking IT companies._
- and a lot of fun: We like to celebrate our successes_

**Description and Requirements**:
**Premier Technical Support Specialist**
- Premier Support Engineers are Lenovo’s “ELITE” team who are technically sound, listen to customer pain points and deliver advanced troubleshooting & resolution._ _They _deliver best-in-class support to Lenovo’s Premier Support customers throughout Australia, New Zealand, and Central Asia Pac_. _For more information, please visit - _Lenovo Premier Support | Fast, Expert Tech Support | Lenovo AU_

**You will**
- You will oversee every case from start to finish demonstrating exceptional case management, follow-up, and communication to ensure the highest levels of customer satisfaction.
- You will be supported by a team that includes L2 and L3 senior engineers, a dedicated Technical Trainer and Quality Assurance coach, and a team of Technical Account Managers and Technical Support Managers.
- As a member of a rapidly expanding team, you will be well-positioned for personal and professional growth with a variety of secondary and tertiary roles such as those mentioned above and more.

**You bring**:

- Working knowledge of Windows OS and MS Products
- Experience diagnosing a broad range of hardware/software faults
- Experience repairing and troubleshooting Desktops, Laptops, and Tablets
- High attention to detail and exceptional quality control
- Able to problem solve and think laterally.
- Effective verbal/written communication and customer skills
- Exceptional case ownership and ability to develop solid action plans
- Proven ability to learn and support new and complex technologies
- Ability to prioritize in a fast-paced, dynamic work environment

**Past Work Experience & Education**:

- Minimum 3+ years of experience in a Technical Support or IT service desk role.
- Experience with IT Services and Working with Field Service Providers
- Diploma or Degree in IT or Hardware Engineering or related discipline.
- Desirable Certifications - MCSE, MCP, CCNA, A+ or qualification in a relevant field - or Industry Technical Certifications from a Tier 1 IT Vendor.

**_Note: Australian citizens and PR holders considered._**

**Additional Locations**:

- Australia - New South Wales - Chatswood
- Australia
- Australia - New South Wales
- Australia - New South Wales - Chatswood



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