Customer Service Representative

6 months ago

Sydney, Australia Qantas Airways Limited Full time

Act as a first point of contact for internal and external Qantas Freight customers-
- Full-time day work position, based in Sydney

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

Qantas Freight is Australia’s largest independent air freight services business, getting over 4000 air freight shipments across more than 500 destinations globally. Working with us you’ll have plenty of fun, meet amazing people and have experiences like no other. Across the team, there are many exciting initiatives planned to help us improve our performance and drive better experiences for our people and customers.

As a Customer Service Representative, you will be responsible for providing a high level of customer service, assisting customers with tracking cargo, freight bookings and general queries relating to Qantas processes and procedures. You’ll assist in troubleshooting and resolving key product and service issues, extending to obtaining resolutions and service recovery for customers as required. Customer Service Representatives need to stay up-to-date with all regulatory requirements and be able to solve and communicate complex freight processes to facilitate freight forward movements. Proficient written and verbal etiquette, as well as the ability to collaborate with freight stakeholders to achieve optimum customer outcomes will be crucial to succeed in this role.

You’ll have
- Proven experience in a customer service role (contact centre environment is advantageous, however not essential)- Excellent written and oral communication skills- Self-motivation and initiative- Proactive approach to problem solving- Confidence using computers and communicating with customers through digital channels- Adaptability and be able to think quickly- Ability to work unsupervised or as part of a team, as required- Salesforce CRM knowledge would be advantageous, however not essential- Ability to collaborate and work closely with stakeholders outside of your direct team (for example, freight forwarding companies)- Willingness to learn new systems, processes and procedures- Ability to communicate complex information quickly and efficiently- The ability to build relationships with internal and external stakeholders
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._- We love to travel: _Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._- We have flexible leave options:_ Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees._- We’ll give you access to thousands of rewards: _Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._- We’ll support your wellbeing: _Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications close: 11:59pm, Tuesday, 4th June

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