Technology Operations Lead

1 month ago

Melbourne, Australia iSelect Full time

Technology Operations Lead

**About us**:
At iSelect, we're passionate about making Australians' lives easier by saving them time, money, and effort. When it comes to big things, like health cover, car insurance or energy providers, we take on the hard work to make it easier - giving our customers back precious time so they can do more of what they love. With over 20 years' experience, we are a one-stop destination for comparison and purchasing across insurance, utilities and personal finance products. We compare a wide range of brands and our trained comparison experts help customers to compare, select and save more, putting them in control.

**What you do**:
The Technology Operations Lead plays a crucial role in supporting iSelect's technology platforms used by our customers and partners, as well as the workplace tools utilised by our team.

**Key Responsibilities**:

- **Platform Support**: Manage and support customer, digital, and integration platforms, ensuring adherence to agreed SLAs and effective triaging of issues.
- **Incident Management**: Oversee the technology incident management process, collaborating with key stakeholders and technology teams to ensure timely incident resolution and thorough root cause analysis.
- **End User Experience**: Provide hands-on support to end users, demonstrating a genuine passion for enhancing their experience.
- **Continuous Improvement**: Foster a continuous improvement mindset by identifying opportunities for process enhancement and automation to boost operational efficiency

**What you need**:

- Solid experience in IT operations and infrastructure management
- Proven incident management experience
- Software engineering experience is a plus
- Familiarity with cloud computing, virtualization, and DevOps practices
- Experience creating technical documentation for both technical staff and end users
- Proficient in supporting Windows 10/11 and MS Office 365
- ITIL or similar certification is a plus, demonstrating understanding of IT service management best practices
- Knowledge of Active Directory, GPO, DHCP, DNS, and Intune for Windows Server 2019 and later
- Administration skills for Microsoft Office 365, MS Teams, Zoom, and Microsoft Azure
- Strong leadership and team management abilities
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal skills

**What's in it for you**:

- **Hybrid & Flexible Working**:

- 3 days in our CBD office - Tuesday, Wednesday & Thursday
- **Professional Development** - We encourage ongoing learning and development with free access to the full Linkedin Learning Library, our own in-house learning Academy and regularly run initiatives such as our relationship with 'Juno Adaptive Leaders Program' which enable you to continually upskill
- **Recharge Days** - For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days of Annual Leave
- **Referral Bonus** - Earn yourself an extra $1500 by referring another superstar to join our team
- **Salary packaging** - we can help you to maximise your salary with options such as novated leasing.
- **Paid Parental Leave **(for both primary & secondary caregiver) and a Return to Work Bonus for when you're ready to come back.
- **Income Protection Insurance** - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work related.
- **Wellbeing Centre** - Our online platform which provides education, support and tools to help you live a healthier and happier life - find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.
- **Employee Assistance Program** - Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
- **Rewards Platform**:

- A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend
- **Annual iStar trip**:

- We love to reward and recognize our employees, whether you've gone above and beyond or consistently upheld our Values of 'Being Brave', 'Keeping it real', 'Celebrate' and 'Have Heart'.

**What's next**:

- We can be flexible with interview times, and these will be conducted either over MS teams virtually or face to face
- Please note all applicants must have full working rights and will need to complete full background checks including Police Checks
- Published on 09 Oct 2024, 3:38 AM

Job ID HYH84

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