Technology Operations Lead

2 weeks ago

Melbourne, Victoria, Australia iSelect Ltd Full time

About Us

iSelect Ltd is a leading provider of comparison and purchasing services for insurance, utilities, and personal finance products. Our mission is to make Australians' lives easier by saving them time, money, and effort.

Job Summary

We are seeking a highly skilled Technology Operations Lead to join our team. The successful candidate will play a crucial role in supporting our technology platforms and workplace tools, ensuring seamless operations and excellent customer experience.

Key Responsibilities

  • Platform Support: Manage and support customer, digital, and integration platforms, ensuring adherence to agreed SLAs and effective triaging of issues.
  • Incident Management: Oversee the technology incident management process, collaborating with key stakeholders and technology teams to ensure timely incident resolution and thorough root cause analysis.
  • End User Experience: Provide hands-on support to end users, demonstrating a genuine passion for enhancing their experience.
  • Continuous Improvement: Foster a continuous improvement mindset by identifying opportunities for process enhancement and automation to boost operational efficiency.

Requirements

  • Solid experience in IT operations and infrastructure management.
  • Proven incident management experience.
  • Software engineering experience is a plus.
  • Familiarity with cloud computing, virtualization, and DevOps practices.
  • Experience creating technical documentation for both technical staff and end users.
  • Proficient in supporting Windows 10/11 and MS Office 365.
  • ITIL or similar certification is a plus, demonstrating understanding of IT service management best practices.
  • Knowledge of Active Directory, GPO, DHCP, DNS, and Intune for Windows Server 2019 and later.
  • Experience with applications, drivers, and OS packaging and deployment via Intune.
  • Administration skills for Microsoft Office 365, MS Teams, Zoom, and Microsoft Azure.
  • Strong leadership and team management abilities.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.

What's in it for you?

  • Hybrid & Flexible Working – 3 days in our CBD office – Tuesday, Wednesday & Thursday.
  • Professional Development – We encourage ongoing learning and development with free access to the full LinkedIn Learning Library, our own in-house learning Academy, and regularly run initiatives such as our relationship with 'Juno Adaptive Leaders Program' which enable you to continually upskill.
  • Recharge Days – For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days of Annual Leave).
  • Referral Bonus – Earn yourself an extra $1500 by referring another superstar to join our team.
  • Salary packaging – we can help you to maximise your salary with options such as novated leasing.
  • Paid Parental Leave (for both primary & secondary caregiver) and a Return to Work Bonus for when you're ready to come back.
  • Income Protection Insurance - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work related.
  • Wellbeing Centre – Our online platform which provides education, support and tools to help you live a healthier and happier life – find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.
  • Employee Assistance Program – Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
  • Rewards Platform – A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend.
  • Annual iStar trip – We love to reward and recognize our employees, whether you've gone above and beyond or consistently upheld our Values of 'Being Brave', 'Keeping it real', 'Celebrate' and 'Have Heart'.

What's next?

  • We genuinely appreciate the time and effort you have taken to apply and you will hear back from us regarding your application.
  • We can be flexible with interview times, and these will be conducted either over MS teams virtually or face to face.
  • Don't hesitate to reach out to our friendly Recruitment Team if you would like to find out more about the role careers@iselect.com.au.
  • Please note all applicants must have full working rights and will need to complete full background checks including Police Checks.

iSelect recognises the value of an inclusive and diverse work environment. We believe everyone deserves the same opportunities in life, regardless of gender or identity, sexual orientation, race, ethnicity, religion, disability, or age. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email careers@iselect.com.au.

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