Customer Service Assistant

5 months ago

Hope Valley, Australia Eldercare Full time

Eldercare is a leading not-for-profit aged care provider in South Australia with 1800 employees. Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care._

**About the role**

We are seeking an enthusiastic and customer-focused individual on a Permanent Part Time basis (0.8 FTE) to support our residential aged care site located in Hope Valley.

The Customer Service Assistant provides front line customer and administrative services. We are looking for someone who has a courteous and friendly manner, to deliver superior customer service to all staff, residents, families and visitors. In addition to reception duties, this varied role will focus on supporting key site functions such as recruitment, daily accounting functions, roster support and service feedback.

**To be successful you will have**:

- Extensive customer service experience in a high-paced environment
- A can-do attitude that will strive to provide timely and high-quality support, no matter what the task
- Excellent interpersonal skills, with the ability to build relationships with residents, their families and staff
- Sound organisational and time management skills that enable you to manage competing demands
- A detail orientated mindset with the ability to ensure work is completed with a high-level of accuracy

**If you want to join our inspiring team, we can offer you**:

- Attractive staff benefits such as salary sacrificing
- An opportunity to contribute to the care and quality of life for our residents
- Great team environment with variety in the role
- Modern facility

To view Job & Persons Specification for this position, please click here.
- To work for Eldercare, you are required to have a police clearance valid for working in aged care (vulnerable) and clearance needs to be less than 12 months since date of issue._
- As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to:_
- _Be vaccinated against seasonal influenza by no later than 1 June each year _
- _Be vaccinated against COVID-19 as per current ATAGI guidelines_
- Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive._
- Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected._
- Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe._
- Eldercare encourages respectful relationships and does not accept any form of gender_‑_based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse._
- All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare._
- Eldercare is proud to provide a smoke-free environment across all sites._

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