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Client Advisor

4 months ago

Tweed Heads South, Australia Amplifon Group Full time

**A lifetime of experience. A world of difference.**
**Customer Experience Professionals**:

- Tweed Heads - We Want You**

If you are passionate about delivering an amazing customer experience and want to make a difference in people's lives, we would love to hear from you We are looking for an empathetic, dynamic, and passionate individual to join our make-it-happen, vibrant team at our Tweed Headsclinic.

We have a variety of roles coming up for Client Advisors who work together with our Audiologists to keep the Amplifon promise to all our customers.

With over 400 clinics in Australia, Amplifon is leading the way in hearing loss, technology, testing and treatment. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents we take pride in our Succession Planning within our Stores, Support Office, and Corporate teams.

**About This Role**

As a Client Advisor at Amplifon, you become a brand ambassador, first point of contact and a driver in impacting people's life though meaningful experiences from the moment they step into our clinics and onto their hearing journey.

**What does a day at Amplifon look like?
- First point of contact for Amplifon customers
- Perform hearing screening checks and hearing aid maintenance (Full training provided)
- Provide face-to-face and phone based customer support
- Confirm/schedule customer appointments through Diary and Inbox management
- Source external lead generation opportunities and roll-out local marketing initiatives to drive customer engagement
- Assist our clinics to perform more effectively through reporting and solution follow-ups
- Provide administrative support to our Audiologists and the clinic

**What you'll bring**
In addition to your enthusiasm and passion for helping people, you will ideally have:

- Previous experience in a customer centric role be it retail, hospitality
- Strong interpersonal and communication skills
- Good computer skills and be tech savvy
- Previous administration experience an advantage, however, full training will be provided
- Sales experience an advantage
- Ability to prioritise and manage multiple calendars

**What we offer in return**
You will take the first step into your professional journey in global organisation with a values-driven, inclusive culture and a supportive team and great opportunities to progress through the business.
- Word-class Amplifon training and induction
- Attractive salary PLUS competitive commission structure
- A day off to celebrate your Birthday
- Company provided uniform + laundry allowance
- Yearly flu vaccinations
- Amplifon training, career, and learning development opportunities
- Free access to our Employee Assistance Program
- Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
- Discounted Private Health Insurance and other benefits and products (BMW, Apple, Endota Spa, Australian Unity, Bupa, Medibank, and many more.)
- Employee referral bonus when you introduce your friends and family to Amplifon
- An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds, including Indigenous Australians to apply.