Customer Experience

6 months ago

Sydney, Australia Scape Full time

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**THE ROLE**

The Customer Service Officer (Nights) is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as ensure the effective management and escalation of incidents. _The role will be working night shifts from 11pm - 7am on a rotating roster._

As a Customer Service Officer (Nights) your key responsibilities will include:

- Conducting nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
- Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
- Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management.
- Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
- Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
- Collaborating with other hotel departments to ensure seamless communication and coordination between shifts.
- Providing exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.

**THE IDEAL CANDIDATE**

We are seeking a passionate and motivated Customer Service officer, where the importance of a fun and vibrant stay coupled with the safety of our residence is of the utmost importance.
- Minimum 2 years’ experience in a customer service/operations role.
- Excellent written and verbal communication skills.
- Excellent organisational skills, with the ability to manage competing priorities, without compromising accuracy and customer service.
- Computer literacy, with proficiency in Microsoft Office suite and database management systems.
- Leadership and supervisory experience and skills.
- Exceptional customer service including conflict resolution skills

The successful applicant will require Working with Children Check (WWC) and Police Check upon appointment.

**PERKS AND BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day of to celebrate your birthday, however you want
- A recharge day (known affectionately as a Bueller Day)
- ‘Escapes’ - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support
- Award salary - $70,712

**THE FINE PRINT**
- At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

**No agencies please.**

Video

  • Skydive Instructor Skydive Australia

    6 days ago

    Sydney, Australia Experience Co Full time

    **Who are we?** **Skydive Australia** forms a part of the **Experience Co. group** (ASX: EXP) which is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New...

  • Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the Role: As a Customer Experience Strategist at Standards Australia, you will be responsible for delivering an exceptional customer experience for our customers who interact with the customer success team. This role focuses on building customer-centric capability and performance within your direct team, advocating for customer excellence across the...

  • Customer Experience Leader

    4 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleThe Customer Experience Leader plays a pivotal role in delivering an exceptional customer experience for Standards Australia's customers interacting with the customer success team. This encompasses the Customer Success Specialists and support for the end-to-end customer life-cycle for SA Store customers.This position focuses on cultivating...

  • Customer Experience Specialist

    6 months ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Head of Customer Experience

    8 months ago

    Sydney, Australia humm Full time

    **hummgroup **(ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of instalment products, credit cards, and business financing products has been designed around the core needs of...

  • Customer Experience Ambassador

    4 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    We are seeking a Customer Experience Ambassador to join our team at Woolworths Group. As a key representative of the company, you will be responsible for delivering exceptional customer service and providing a positive shopping experience for customers.The ideal candidate will have a passion for working with people and a strong understanding of what it takes...

  • Customer Experience Advocate

    4 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    Standards Australia, the peak standards development organisation in Australia, is embarking on a transformational growth stage.We are seeking a Customer Experience Advocate to join our team and contribute to delivering an exceptional customer experience for our customers.This role will focus on ensuring that all customer interactions, whether through phone...

  • Customer Experience Director

    3 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleThe Customer Experience Director will be responsible for delivering an exceptional customer experience for all Standards Australia's customers interacting with the customer success team. This includes supporting the end-to-end customer lifecycle for SA Store customers.This role focuses on building customer-centric capabilities and performance...

  • Customer Experience Innovator

    1 month ago

    Sydney, New South Wales, Australia Firesoft People Full time

    As a Customer Experience Innovator at Firesoft People, you will have the opportunity to lead projects that deliver customer experience insights and solutions. Your work will involve scoping, pilot projects, and proof of concepts to ensure that products and services meet customer needs.Key Responsibilities:Lead projects to develop customer experience insights...

  • Customer Experience Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Infosys Singapore & Australia Full time

    Infosys Consulting Singapore & Australia - Customer Experience SpecialistAt Infosys Consulting, we're on a mission to drive growth and innovation in the Asia-Pacific region. As a CX and Marketing Expert, you'll play a vital role in shaping the customer experience strategy for our clients.We're seeking a highly skilled professional with a passion for...

  • Customer Experience Champion

    3 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    Job SummaryWe are seeking a highly skilled Customer Success Specialist to deliver exceptional customer experiences for Standards Australia's customers.About the RoleThe successful candidate will be responsible for ensuring that all customer service, SA store, and subscription customers are actioned, processed, recorded accurately and promptly to promote...

  • Customer Experience Leader

    4 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleThe Customer Experience Leader is a critical role at Standards Australia, responsible for delivering exceptional customer experiences across the organisation.This role involves developing and implementing strategies to enhance customer satisfaction, loyalty, and retention. The ideal candidate will have a proven track record of success in...

  • Customer Experience Director

    1 month ago

    Sydney, New South Wales, Australia inchcape Full time

    About UsInchcape, a global company with over 1,400 employees across Australia and New Zealand, is dedicated to bringing mobility to the world's communities. Our mission is to deliver exceptional customer experiences, and we're seeking an Online Customer Experience Manager to join our team.About the RoleThis key position will support the online Customer...

  • Customer Experience Manager

    1 month ago

    Sydney, New South Wales, Australia Arctic Wolf Full time

    Job DescriptionArctic Wolf is seeking a talented Customer Success Manager to join our team in Australia.The Customer Success Manager serves as a trusted advisor for our customers, utilizing Arctic Wolf's solutions to deliver exceptional customer experiences.This is a key, customer-facing role within Customer Success, committed to ensuring customers move...

  • Customer Experience Manager

    1 month ago

    Sydney, New South Wales, Australia SG Fleet Full time

    About the Role:At SG Fleet, we're committed to delivering exceptional customer experiences. As a Customer Experience Manager, you'll play a vital role in enhancing our customers' satisfaction and loyalty. Your primary responsibility will be to oversee the Voice of Customer (VoC) program, collecting and analyzing customer feedback to drive business...

  • Head of Customer Experience

    3 months ago

    Sydney, Australia Standards Australia Full time

    **12th September, 2024**: **Who are we?** Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history dating back to 1922! We are going through a massive transformational growth stage. In the last few years we’ve doubled in size and now have over 300 employees contributing to Australia’s future and our...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the Role We are seeking an experienced Customer Experience Manager to join our team at Standards Australia. The ideal candidate will have a strong track record of delivering excellent customer experiences, leading teams and driving business growth. In this role, you will be responsible for developing and implementing customer-centric strategies,...

  • Customer Experience Assistant

    6 months ago

    Sydney, Australia Jivaro Full time

    Hybrid work model - 2 days WFH - North Sydney based (close to station) - Fantastic career development opportunities Join a beautiful luxury retail company dedicated to sourcing the highest qualities for its products. As the Customer Experience Assistant, you will deliver excellent customer service and drive customer engagement. **What you will be...

  • Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia ING Bank (Australia) Limited Full time

    Transforming Customer Experiences with INGAs a leading banking institution, ING is committed to delivering exceptional customer experiences. We're seeking an experienced Customer Experience Strategist or Head of Omnichannel Experience to lead our efforts in this area.This role offers the opportunity to work on challenging projects that drive business growth...

  • Customer Experience Ambassador

    4 weeks ago

    Sydney, New South Wales, Australia Koala Full time

    We are looking for a highly motivated and customer-centric individual to join our team as a Customer Experience Specialist in Sydney.Company OverviewKoala is a leading furniture company that prioritizes delivering exceptional experiences for its customers. We are committed to creating a better world by combining customer-centric products, innovative...