Customer Account Manager

2 weeks ago


Homebush, Australia Pivotal Personnel Pty Ltd Full time

Ongoing role
- Immediate Start wtih Competitive Hourly Rate
- Homebush Location

Our client is a global leader in the IT industry and is looking for an account coordinator to work along side the services team in the managing of major accounts.

The team is focused on making sure that the customer's expectations are met, establishes a process that is on par with the Service Level Agreement and to significantly improve the overall customer experience and loyalty.

**The Key functions and responsibilities would be**:

- Ensure work is completed to meet service level agreements (SLAs) which would include investigating and addressing internal delays, communicating and coordinating with authorised service partners, counterparts and other departments that are involved in the fulfilment of the service.
- Responsible for reporting to TAM’s, Team Lead and Manager any issues that are out of the norm or issues that needs immediate action. (i.e. system issues, spike of work volume, escalations from TAMs, account team, etc.)
- Responsible for accurately updating Key Account daily reports and sending this off timely to respective customers; Ensure SLA metric performance are accurately calculated, top drivers for SLA misses are analysed and action items are identified to address the drivers.
- Prevent customer call backs and escalations by proactively catching repeat calls and performing preventive and corrective control measures utilising service-related reports.
- Participate in weekly and/ or monthly conference calls with customer or the account team.
- Other minor tasks/projects assigned as required by Operations.

**Essential skills required**
- Working knowledge within the Service Delivery/Supply Chain/BPO
- Data & Trends Analysis
- Results Accountability

**Competencies required**
- Excellent oral and written communication
- Excellent interpersonal skills
- Keen to details
- Ability to handle confidential and sensitive data and information
- Pro-active and customer-focused
- Must be able to work individually and within a team
- Must be resilient and flexible to change


  • Account Manager

    1 week ago


    Homebush, Australia Pope Recruitment Pty Ltd Full time

    **Account Manager Needed - Homebush, NSW** Pope Recruitment is seeking a proactive and results-driven Account Manager to join our team in Homebush, NSW. This role is ideal for a professional with a strong track record in managing client relationships and driving business growth. If you have experience in account management and are passionate about...


  • Homebush, Australia 4C Recruitment Solutions Full time

    Opportunity for an experienced National Key Account Manager to join highly regarded innovative Global Food organisation, noted for the quality of their exceptionable, health-conscious food products.   In your role you will be responsible for developing and maintaining key national accounts with major retail groups, establishing yourself as a trusted...


  • Homebush, Australia people2people Full time

    Flexible working hours - Onsite parking - Extended lunch break on Friday **The Company** My clients is a large wholesale organisation located in Homebush West. The Company was established in 1975 and has since become one of the largest fresh produce wholesalers in the Southern Hemisphere. Being the largest wholesaler in town social responsibility is...


  • Homebush, Australia people2people Full time

    This role will be working for an FMCG brand that is a multi-national business, listed on the NYSE. Joining the team initially on a temporary basis with the flexibility to work from home 2 days a week, you could secure a permanent position based on performance and needs of the business. Reporting to the finance manager your day to day duties will be focused...


  • Homebush, Australia Nissan Australia Full time

    **Job no**: N6P7F Since Nissan was established as a company over 100 years ago, we have embodied the spirit of "doing what others don't dare to do”. The way we approach our work is a reflection of our core values and our commitment to our customers, colleagues, and the planet. That's the Nissan Way. **Your opportunity** Working directly with True Fleet...


  • Homebush, Australia Carel Industries s.p.a. Full time

    Carel is an innovative global high-tech company, the leader in the evolution of control technology and humidification for air conditioning and refrigeration, listed at the Italian stock exchange. To foster our continuous growth, we are strengthening our organization and looking at smart professionals willing to join the team as contributors to company's...


  • Homebush, Australia Nissan Australia Full time

    **Job no**: Q83PH **ABOUT US** Found in over 191 countries with 160,000 employees worldwide, we have been creating and showing innovative products and services since 1933. Careers at Nissan take people further, faster by driving innovative careers. We offer a creative and diverse team to the environment of our open workplace, flexible and friendly...


  • Homebush, Australia Australian Food Safety Inspection Company Full time

    Responsibilities / Duties - Job Description - AFSIC/SO/24/04Title:            Team Support OfficerReports to:   Operations Manager. Based in:     Sydney NSW. Work type:   Full timeLocation:      Sydney Markets (Flemington) NSW 2129 Classification: Science & TechnologyApplications close: 30 June 2024Information: info@afsic.orgThe...


  • Homebush, Australia Authentics Factory Outlets Full time

    **Work with a brand you love & wear!**: - ** Generous employee discounts & uniform provided**: - ** Create a fun, energetic environment for our customer**: - ** Ongoing training, mentoring and coaching to enhance your capabilities** **Converse is the story of a sneaker that started on the court and moved to the stage and street.** We’re a brand ready...


  • Homebush, Australia Rip Curl Full time

    Work and live the surf lifestyle! - Great clothing and brand perks! - Product knowledge training provided consistently! **About Rip Curl...** Rip Curl is a brand for, and about, the crew on The Search. The products we make, the events we run, the riders we support, and the values we strive to upholdthis is all part of the Search that Rip Curl is on. Rip...


  • Homebush, Australia JOHNNY BIGG Full time

    We are a fast paced, high volume men's fashion wear brand with a strong presence in the market place. We pride ourselves on good customer service and constant dedication to producing and delivering high quality men's wear. We are a fast paced, high volume men's fashion wear brand with a strong presence in the market place. We pride ourselves on good...

  • Centre Manager

    1 month ago


    Homebush, Australia Guardian Early Learning Group Full time

    **Lead, Collaborate, and Nurture!** Ready to unleash your - extraordinary_ potential as a Centre Manager at Guardian Homebush? Join our nationwide team of passionate early childhood education professionals and embark on a rewarding journey of making a real difference in young children's lives. Rewrite the playbook with us and create something...


  • Homebush, Australia Coach Full time

    About us Coach was founded in 1941 and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our commitment...


  • Homebush West, Australia Wormald Full time

    BDM role selling fire protection, testing and certification contracts Work for a leader in the fire protection industry  Competitive remuneration package including sales incentives Wormald is one of Australia’s largest and leading fire protection companies. It provides specialist fire protection applications, products, service and installation across...


  • Homebush, Australia Timberland Full time

    Timberland's unique culture and product designs are inspired by the rich New England heritage of the Timberland company. Everything we make, every store we open, every aspect of our business has been founded upon the outdoor lifestyle - whether that involves wooded trails or city streets - and a Timberland community that thrives on giving back. Through...

  • Integration Manager

    1 month ago


    Homebush, Australia Employment Hero Full time

    **Why Join us?** Because we offer: - competitive remuneration package - end of year bonus - hybrid and/or remote work options within Australia (work from home or from another state) - opportunity to become the future leader of 4WD Supacentre and be a key part of our company's growth - constant self-development - recognition program **Purpose of the...


  • Homebush, Australia Platypus Full time

    Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe it’s what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion in...

  • Head of Retail Markets

    13 hours ago


    Homebush, Australia people2people Full time

    Head of Retail Markets - Convenient Western Sydney Location - Well-known FMCG organisation - Free Gym Onsite Company People2people have been engaged to recruit for a long standing FMCG retailer in Western Sydney. Boasting over a century of history and home to many retailers under one roof, the business is looking for a proactive and committed Head of Retail...

  • Simulator Technicians

    3 weeks ago


    Homebush, Australia CAE Full time

    Role and Responsibilities CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of more than 75 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defence and...


  • Homebush, Australia Mitalent Full time

    Fantastic opportunity available for an energetic, passionate and enthusiastic business development professional to step up in a role as Business Development Manager. Based in Homebush you will be very familiar with this well known and highly regarded brand who are stable and demonstrating continuous year on year growth. The role is made of 80% of your time...