V- Catering Team Leader

4 weeks ago

Dandenong, Australia The Salvation Army Full time

Start your mission volunteer experience with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

The Catering Team Leader (Program/Focus) manages, organises and oversees the preparation of food, serving of food and provides quality customer service. Attention to maintaining a clean, safe, hygienic and healthy work environment is critical.

Administrative Duties
- Oversee practicalities of day-to-day operation which may include set up rooms and pack up on completion or attending excursions with team.
- Monitor team performance and report on metrics.
- Provide quality support to site manager/Corps officer.
- Up to date information on the programs is delivered for auditing/ planning purposes.
- Assisting site Manager/Supervisor with other tasks as directed.
- Confidentiality of information is maintained at all times.
- Ensure volunteer training and details are up to date. Build relationships with suppliers

Support to the Team
- Lead the Mission Volunteer Food Services team to meet daily outcomes
- Meals delivered within the directed timeframe and appropriate customer service delivery
- Clean and hygienic kitchen and surroundings in keeping with health regulations
- Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Create an inspiring team environment with an open communication culture.
- Set clear team goals, communicate with teams about their performance.
- Delegate tasks and set deadlines.
- Discover training needs and provide coaching.
- Listen to team members' feedback and resolve any issues or conflicts.
- Recognise high performance and reward accomplishments.
- Plan and organise team building activities.
- Engage with and actively support the welfare of the Team you lead.

Provide Quality Service
- Exhibiting professional image of the organisation, displaying professionalism and integrity at all times.
- Meals delivered within the directed timeframe and appropriate customer service delivery
- Clean and hygienic kitchen and surroundings in keeping with health regulations
- Contribute to creating a positive and caring atmosphere for those attending at all times so that participants feel welcomed and are keen to return.
- Planning, development and production of activities including rostering.
- Accurate information provided to customers.
- Meet the needs and expectations of the attendees/clients. Refer people to appropriate Salvation Army services when required.
- Listen carefully, and acknowledge and meet and/or refer concerns, issues or queries to Manager/Senior Corps Officer ensuring complaints from individuals are responded to in a courteous manner and in a timely way.

Financial Management,Maintain Petty Cash and Client Personal details
- Petty cash tin is appropriately maintained and balances at all times.
- Processing credit card transactions.
- Payment of invoices and reconciliation.
- Client personal details are handled as per privacy guidelines and privacy and confidentiality of client information and personal details are maintained at all times.

Maintain a Safe and Healthy Environment
- Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.
- Ensure hazard, incident and accident form is completed when required in a timely manner.
- All volunteers are to be mindful of their own health and to take care of the health and safety of others.
- Volunteers are required to comply with all TSA work, health and safety policies and procedures as applicable to their workplace.

Qualifications and Experience Requirements for the Position
- Experience in relevant field highly regarded.
- Experience in leading and mentoring teams in a food services environment.
- Relevant qualifications as required ie Food Handling Certificate.
- Experience in administration, use of Microsoft Word and Excel and customer service preferred.
- Good communication skills, both written and verbal.

Mandatory Requirements of the Position
- Complete The Salvation Army (TSA) Mission Volunteer registration, induction and training - TSA is a ChildSafe workplace.
- Integrity checks as required for the role.

Required Capabilities
- Promotes a culture of integrity and professionalism within TSA and external dealings.
- Acts to prevent misconduct, illegal and inappropriate behaviour.
- Actively promotes a workplace culture that values fair a

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