Application Specialist
7 months ago
**The role**: You will be required to provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework
**Other key responsibilities include**:
Are you right for this role?
To be successful in this role, you will demonstrat high level technical expertise evidenced by the ability to provide professional support, advice and solutions. Additionally, demonstrate the ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change / release and configuration management.
- Demonstrated ability to ensure that service delivery meets agreed service levels in a customer focused ICT environment.
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions.
- Proactively identifies, analyses, and manages risks and produces documentation that reflects analysis, review, and decision-making processes.
- Continuously improves the service offering by understanding business needs and creating enhancements to return ROI.
- Ability to work within an Agile Team or a Waterfall structure
**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
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