CRM & Data Lead

3 weeks ago

Richmond, Australia CBM Australia Full time

Hybrid role with 2 days a week in our brand-new Richmond office and flexible work arrangements
- 35-hour work week
- 5 weeks of annual leave, salary packaging benefits, and opportunities for professional growth

**About us**:
At CBM Australia, our mission is to end the cycle of poverty and disability. Through our programs, technical advice, and advocacy, we help millions of people transform their lives each year. As Australia’s only international development organisation focused on disability inclusion, our work improves the quality of life of people with disabilities living in the poorest countries.

Partnering with local organisations, we build and promote an inclusive world in which all people with disabilities enjoy their human rights and achieve their full potential.

**About the role**:
We have a rewarding opportunity for a passionate and motivated CRM & Data Lead to join CBM Australia.

Reporting to the Head of Audience Data, Insights and Performance, you will be responsible for managing our CRM audience and fundraising database, ensuring data quality, and providing valuable insights to support income generation and organisational performance.

You will:

- Oversee accurate and timely completion of data requests and business processes.
- Manage and maintain the integrity of CRM data, implementing hygiene and quality control measures.
- Manage Blackbaud CRM for PE (Public Engagement) related activities.
- Provide data analysis and insights to enhance performance and supporter experiences, including creating reports and dashboards.
- Contribute to continuous improvement by aligning practices with industry standards and organisational goals.
- Foster a productive, effective and harmonious working environment.

**About you**:
This role would be perfect someone who is passionate about data and looking for an organisation that is committed to fostering genuine career progression.

CBM welcomes applicants from diverse backgrounds and people with lived experience of disability.

To be considered for this role you will have:

- Either at least 2 years of experience in data analysis or a master’s degree in data analytics or a related field.
- Experience in database management, CRM systems, data analytics, and reporting.
- Proficiency in SQL, Power BI, and an advanced understanding of Excel would be desirable.
- Previous experience with Blackbaud CRM would be valuable, however not essential as we provide training.
- Experience in process management, improvement, and quality control.
- A solution-focused mindset with strong attention to detail and organisational skills.
- A commitment to maintaining professional development and fostering team growth.
- Previous experience in the not-for-profit sector would be an advantage.
- Enthusiasm for the mission of CBM Australia and alignment/comfort with being part of a faith-based organisation.

**Benefits**:

- The chance to make an impact in a mission-driven, values-based organisation.
- Flexible working arrangements, such as starting and finishing times.
- Hybrid role with 2 days a week in our brand-new Richmond office.
- 35-hour work week
- 5 weeks annual leave
- Salary packaging benefits up to $15,900 + meals and entertainment card up to $2,650.
- 8 weeks paid parental leave after 12 months of service.
- Confidential and free access to out Employee Assistance Program for team members and their family.
- A collaborative and inclusive work environment that prioritises employee wellbeing.

**Apply**:
If you meet the above criteria, please submit your resume and a cover letter responding to the selection criteria via SEEK.

**Applications will be considered as they are received.

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