Client Service Officer Nsw Government

3 weeks ago

Parramatta, Australia SB Recruitment Pty Ltd Full time

**The Company...**

Our client is a well-known organization who are responsible for helping local communities first hand. They pride themselves on providing high quality services and initiatives that enhance living standards and help local communities with reaching their full potential.

They are looking for a passionate, empathetic and dedicated Client Service Officer to join their team in Parramatta ASAP on a contract until the 28th of June 2024

**The Benefits..**
- Office close to public transport, cafes and shopping centres
- Opportunity to work for a large and well-established Government Organisation
- 2-month contract opportunity

**The Job...**

Reporting through to a Team Leader, you will be accountable for:

- Responding to enquiries from vulnerable customers.
- Managing a portfolio of cases end to end.
- Liaising with internal and external stakeholders.
- Managing sensitive documentation and complying with legislation and policy.
- Escalating complex issues when required.
- Managing general administration such a records management, filing and data entry.

**You...**

To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:

- Minimum 3 years experience working in an Administration or Case Management position.
- Experience working within the Legal, Financial or Government sectors would be ideal.
- Ability to confidently work across multiple systems and databases.
- Strong customer service and problem-solving skills.
- Clear and concise written and verbal communication skills.
- Excellent organisation skills and ability to stay focused in a high volume environment.

**How to apply..

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