Client Service Officer

1 week ago


Parramatta, New South Wales, Australia Ashdown Consulting Full time
$35 p/h + super

  • 3 Month Contract
  • Parramatta

Client Service Officer | 3 Month Contract | $38.67 p/h Inc. Super
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$35 p/h + Super:

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3 month contract:

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Parramatta

About the Company


This is an exciting opportunity for a Client Service Officer to join a NSW Government Organisation based in Parramatta on a 3 month contract.

In this role you will be responsible for delivering high quality, consistent, empathetic and timely services to clients.

About the team
You will be apart of a highly professional and dedicated cohort who value customer service.

The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.

About the Role

  • Ensure a coordinated approach to client matters by working closely with team members.
  • Actively listen to the concerns and enquiries of clients and stakeholders and work to resolve issues across the different business streams.
  • Work closely with staff from NSWTG Branches, Legal and Professional Service teams and Public Guardian to achieve quality outcomes focused on customer need.
  • Utilise the required systems and processes to support the management of client matters and actively suggest improvements.
  • Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required.

About You

  • Receive direction and escalate issues as necessary.
  • Obtain specialist information and advice for client matters.
  • Provide quality services to clients through consultation.

Benefits of contracting through Ashdown People

  • 5th largest supplier to the NSW Government
  • Get paid weekly
  • Offer Insurances for ABN Contractors
  • Consistent communication & transparency
  • Detailed onboarding & support


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