System and Care Navigator

1 week ago

Richmond, Australia North Richmond Community Health Full time

**Work with us**:
Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You’ll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and positive working atmosphere at North Richmond Community Health. With flexible working arrangements, we help ensure that people of all circumstances are well-represented in our staff.

As an employee, there are a number of benefits available:

- flexible working arrangements, including purchased leave
- wellbeing policy, with on-site subsidised fitness classes including pilates and personal training, work health checks and social events
- comprehensive and competitive salary packaging options.

We enjoy rich cultural diversity in our workforce. Approximately 55% of our staff were born overseas and over 75% identify with an ethnicity other than Australian. Over 65% of our staff speak languages other than English. We would like to hear from you if you have:

- superior skills in delivering culturally-responsive services in your given field
- keen ability to contribute to a respectful collegiate environment
- can contribute to innovation and service improvement
- effective relationship building skills to foster a harmonious workplace.

**_System and Care Navigator (Fixed term, 0.8-1.0 FTE) _**
- Improve quality of life to support ageing in place.
- Reduce burden of care of increasing client complexity on Housing officers.
- Support holistic health and wellbeing health assessments - right care at the right time.
- Review and define roles and responsibilities of stakeholders.
- Improve safety and reduction in risk of liability for ageing cohort.
- Improve proactive and strategic approach to identifying and managing tenant needs.
- Increase occupancy, housing stock utilisation, and management of effective refurbishment based on needs.
- Lead project evaluation

A unique and exciting opportunity to utilise both your clinical and project management experience Help lead a multi-agency project aiming to improve systems, tenant experience and health and wellbeing outcomes for public housing residents in and around Richmond.

Roles and responsibilities include, but are not limited to:

- Provide expert opinion on opportunities for system improvements.
- Demonstrate an understanding of objectives and expected outcomes of project.
- Demonstrated understanding of clinical and social referrals pathways that support positive client outcomes.
- Use current evidence base for initial needs assessments and health assessments.
- Work collaboratively to ensure relationships with key stakeholders including the Richmond Housing Office, to support service integration and holistic care addressing identified social determinants of health.
- Initiate and maintain positive relationships with local community and other stakeholders to manage risks and promote our great work.
- Provide advice and expert opinion to the Manager and Executive, to support positive outcomes for clients and enhance service delivery and programs.
- Promptly report and respond to complex clinical and service-related situations.
- Convene project governance meetings and prepare reports as requested.

**Key Selection Criteria**

**Essential qualifications, attributes and skills include, but are not limited to**:

- AHPRA or other relevant clinical registration.
- Certificate or higher qualifications in Project Management
- Demonstrated experience in project management.
- Commitment to improving the health of vulnerable and marginalised communities.
- Demonstrated high level interpersonal skills and stakeholder engagement.
- Previous experience working with diverse communities within public housing.

The position description can be found here

Please note it is a requirement for all employees of North Richmond Community Health to demonstrate evidence of mandatory immunisations/vaccinations prior to commencement of employment, based on the Immunisation Category their position falls under.

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