Scheduling Officer

2 weeks ago

Sunshine Coast, Australia Suncare Community Services Full time

**About Suncare Community Services**

Suncare is committed to "Making People's Lives Better". We do this through providing innovative personal solutions that support people to live their life, their way. As a values-based organisation we want our staff to reflect the values that we live by:
**Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic**

Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people's lives better.

**What's involved in the role?**

You will provide rosters to employees and volunteers, ensuring timely communication of any changes to schedules to our customers and employees, ensuring that all customer visits are replaced.

The opportunity is offered as a permanent full-time position. Your rostered hours will mainly be between 7am to 4.30pm Monday to Friday, but you may also be rostered for 6am shift starts and on a weekend, to support with team leave coverage.

**Your key responsibilities**:

- Work collaboratively with internal and external stakeholders to ensure individuals receive the correct service as per their service agreement and goal and support plan.
- Monitor, review, and verify services provided to each customer on a regular basis, determining quality and effectiveness of services provided.
- Maintain detailed, accurate, and current information on staff skills, scheduling and availability.
- Exceed customer expectations at every enquiry.

**About you**:
You will also ideally possess:

- Diploma in Business Administration, Community Development, or a related field.
- High level knowledge and/or experience of scheduling within a medium to large human services organisation and understanding of scheduling principles.
- High level customer service skills and telephone manner.
- Excellent time management skills and the ability to manage and prioritise multiple tasks while meeting deadlines.
- Ability to maintain confidentiality.
- Maturity, responsiveness, the ability to prioritise workloads and meet deadlines and be a flexible team player.
- Excellent computer literacy in Microsoft Office, and proven experience with database management and the ability to adapt to changing systems.
- Previous experience using Alayacare is highly regarded.
- Industry knowledge in government funding/programs and awards pertaining to aged care is advantageous.

**At Suncare our people really are our greatest asset. We offer**:

- Salary packaging to increase your take home pay
- Flexible work options, including Hybrid office + work from home
- Friendly, professional office environment in Maroochydore with onsite parking
- Comprehensive induction plus ongoing training and development
- Career progression opportunities
- Fitness Passport + health and wellbeing programs
- Employee Assistance Program
- Suncare shirts/blouses provided
- Latest technology to support you in your role
- To be part of a supportive team in a rewarding, growth industry

Ready to join our team of over 600 staff and 150 volunteers committed to making people’s lives better?

As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical, demerit point/driving history and reference checks. It is a condition of employment for this role for the employee to be vaccinated against COVID-19 (minimum of two vaccinations).

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