Scheduling & Admin Officer

3 weeks ago

Gold Coast, Australia Right at Home Full time

**Description**:
Right at Home Gold Coast provides a wide range of tailored care services to assist people living independently at their home. We are an Internationally recognized in home care provider known and respected within the community for providing our clients with a high level of service, with our mission being to Improve the qualify of life of those we serve

We have a great opportunity on offer for a Scheduler to join our existing Scheduling Team in Bundall business district on the Gold Coast.

As well as being the first point of contact, the role will include the following:

- Assisting with handling high volume of incoming telephone and internet enquiries.
- Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.
- Managing system Shift notes and redirecting as per intended recipient.
- Vast Administration support to the recruiter, scanning and creating system files, as well as providing recruitment support where required.
- Updating mandatory compliance items in due manner.
- The role is fast-paced and it is essential you can multi-task and work well under pressure

**Preferred Skills**:
To be successful you will have can-do-attitude and have high customer service focus with mature, ethical and open approach to work. You will be willing to handle difficult stakeholders and manage constant changes in daily rostering.
- Proven Experience in Scheduling/Rostering, Planning and extensive Administration Management.
- Familiar with Microsoft Office, comfortable and confident using computers and new programs quickly.
- Proven excellent Client service manner.
- Be able to establish relationships and build rapport with Clients, their families, Carers and referral sources and maintain effective professional communication at all times.
- Advanced time management / organizational skills. Be highly efficient, reactive and adaptive.
- Ability to thrive in a very fast paced environment and work exceptionally well under pressure and within time restraints.
- Problem solving, negotiation and conflict resolution skills.
- Team player and contributor towards positive work culture

This is a great opportunity to be part of a fast growing business with real, genuine career pathways, working from Gold Coast's lifestyle boutique office.

If you are the type of person that is highly professional and proud to represent a fantastic brand but can also hit the ground running, then we would love to hear from you

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