CRM Analyst

2 weeks ago


Sydney, Australia Insearch Talent Solutions Full time

$120k - $130k Package
- Flexible Working Arrangements (Home + Office)
- Permanent Full-Time

Join a globally-known Australian business looking for a
**CRM Analyst** to promote the use of and assist with the technical deployment of Salesforce CRM improvements.

This is a
**Permanent, Full-Time** opportunity with hybrid working arrangements to give you the flexibility to work from home and the Sydney CBD office.

**As a CRM Analyst, you will**:

- Have knowledge and experience using Salesforce CRM.
- Work with stakeholders to gather and understand CRM requirements.
- Write user stories and facilitate discussions on requirements.
- Create visual representations of business processes.
- Produce and maintain user documentation.
- Assist with the implementation of technical solutions for the Salesforce CRM.
- Promote and advocate the correct use of our CRM.
- Assist with the maintenance of CRM data, including running checklists, data cleansing and data review.

**We’d love to hear about your previous experience in**:

- Using Salesforce CRM and in-depth knowledge of the reports and dashboard functionalities (must have).
- Drawing meaning from data and delivering insights to stakeholders.
- Analysing, investigating, discussing and problem-solving complex business concepts.
- Utilising MS Excel to perform analysis and automation.
- Managing and influencing multiple stakeholders with conflicting objectives.
- Exceeding team and personal KPIs
- Challenging the status quo to drive continuous improvement for better outcomes

**You will definitely stand out if you have**:

- Financial Services industry experience
- Experience with analytical tools such as Spotfire and Tableau
- Previously worked with CRM systems integrations with customer digital platforms

**And finally, here’s what you need to enjoy and thrive in this role**:

- Stakeholder management
- Strong communication
- Analytical thinking and problem-solving
- Relationship building
- Positive attitude and willingness to go above and beyond to help the team
- Excellent attention to detail
- Be agile, adaptable and resilient
- Able to keep calm under pressure


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