CRM Analyst

1 week ago

Sydney, New South Wales, Australia AIG Full time
Who we are

American International Group, Inc. (AIG) is a leading global insurance organization.

Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security.

Get to know the business

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Operating in Australia for more than 60 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

About the Team

About the role


As CRM Analyst, you will be responsible for leveraging CRM to deliver an optimum ROI from our broker engagement and marketing activity.

This will be achieved by using data and analytics to learn more about broker behavior, connect more deeply with them to identify opportunity and engage our market at scale, in a cost-effective way.

If you enjoy collaborating with colleagues; have a keen interest in analysing data, then this is a role for you.

Once the infrastructure is developed the role will take a leadership position in developing CRM initiatives.

What you need to know

Key accountabilities will include but not limited to:

  • Set the framework for how AIG manages contact data; ensuring data is structured and updated.
  • Develop campaigns to engage proactively with our market, to drive greater broker advocacy and engagement.
  • Measuring return on investment from marketing and AIG broker events a sponsorships activities.
  • Work in partnership with marketing team to develop campaigns that reward and recognise broker partners.
  • Actively participate in projects and initiatives that support our growth ambitions regionally and nationally.

What we're looking for:

  • Demonstrated CRM experience in the B2B / intermediated general insurance segment. (Essential)
  • CRM experience including online sales, developing, and executing growth campaigns.
  • Exceptional resource management and prioritization skills with the ability to collaborate and communicate effectively with all levels of an organization.
  • Marketing platform experience Eloqua or similar.
  • Excellent analytical, communication and presentation skills.
  • Experience in successfully engaging with multiple stakeholders and functions.
  • Experience with campaign setup and execution.
  • Experience or good knowledge of CRM/Direct marketing and segmentation.
  • Collaborate with marketing / broker engagement teams to plan and execute broker communications.
  • Understanding of databases and data governance as the key business user of Salesforce.
LI-JC1

We are an Equal Opportunity Employer


American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.


To learn more please visit:

  • Reasonable accommodations will be determined on a casebycase basis.

Functional Area:
SM - Sales & Marketing

Estimated Travel Percentage (%): No Travel

Relocation Provided:
No

AIG Australia Limited

  • CRM Analyst

    1 week ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Your new companyAre you passionate about redefining modern luxury through exceptional innovation? This renowned global brand are dedicated to crafting extraordinary experiences that leave a lasting impression. Your new company believes in the power of diversity and inclusion to drive innovation and excellence. They are committed to creating a workplace where...

  • CRM Analyst

    1 month ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Your new companyAre you passionate about redefining modern luxury through exceptional innovation? This renowned global brand are dedicated to crafting extraordinary experiences that leave a lasting impression. Your new company believes in the power of diversity and inclusion to drive innovation and excellence. They are committed to creating a workplace where...

  • CRM Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Your new companyAre you passionate about redefining modern luxury through exceptional innovation? This renowned global brand are dedicated to crafting extraordinary experiences that leave a lasting impression. Your new company believes in the power of diversity and inclusion to drive innovation and excellence. They are committed to creating a workplace where...

  • CRM Analyst

    1 week ago

    Sydney, New South Wales, Australia S2M Full time

    We are seeking a highly analytical and data-driven CRM Analyst to join our biggest global clients.The brands that the CRM Analyst will work with include Ray Bans, Oakley & OPSM.Key Responsibilities: Analyze customer data to identify trends, insights and opportunities for growth and optimization Develop and maintain data reports and dashboards to support...

  • CRM (Salesforce) Analyst

    1 week ago

    Sydney, New South Wales, Australia PlusPeople Full time

    5 years digital transformation underway. High ongoing investment into projects. Multiple career pathways into senior roles.Here's an opportunity to join a stable and profitable financial services organisation with a large digital transformation underway using Salesforce at the heart of its customer data.You can benefit from career progression as many...

  • CRM Strategist

    1 week ago

    Sydney, New South Wales, Australia Firesoft People Full time

    CRM Strategist - Job Description About the Company: We are a leading full-service agency, dedicated to delivering exceptional results and providing our clients with a competitive edge. Our diverse team brings together expertise in advertising, data analysis, technical skills, and media buying, all in a collaborative and open environment. We are driven by a...

  • CRM Strategist

    1 week ago

    Sydney, New South Wales, Australia 303 MullenLowe Full time

    SYDNEYWho we're looking for:This role focuses on the agency's CRM planning efforts, working closely with existing planning team, data analysts, and integrated account service team, initially working with one of our biggest clients, a luxury automotive brand. This role has an active contribution to drive growth and the network's effectiveness agenda.Key...

  • CRM Strategist

    1 week ago

    Sydney, New South Wales, Australia 303 MullenLowe Full time

    Do you have what it takes to join us?We're unlike any other agency out there. We integrate all arms of our industry - advertising, data, technology and media buying - in one place to think big, take risks, provide cut through and bring good brands an unfair share of attention. We're a different kind of beast - so if you're a breed apart, you could be what...

  • CRM Insight Analyst

    1 week ago

    Sydney, New South Wales, Australia Clyde&Co Full time

    Job Title CRM Insight Analyst Job Location Sydney Job Type Business/Professional Services & Support Expertise Business Development DescriptionThe role can be based in any of Clyde's APAC offices and reports to the Head of Business Development. With coverage across Clyde's APAC offices there may be some travel involved.Using the firm's different datasets to...

  • CRM Specialist

    1 week ago

    Sydney, New South Wales, Australia Jivaro Full time

    Driving data-driven decision making, for this global Fashion brand Hugely flexible, supportive and innovative company culture Working on huge changefocused projects across the Online divisionAn unreal opportunity to join one of the biggest brands in the world, to be part of their dedicated Online & Digital team, as their new CRM Analyst.The Role:A really...

  • Business Analyst

    1 week ago

    Sydney, New South Wales, Australia Entsglobal Full time

    Experience: 2 years | Job Type : Full-Time We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. As a CRM Business Analyst, you will play a crucial role in optimizing our customer relationship management system and processes. Your primary responsibility will be to gather and analyze business requirements, identify system...

  • Microsoft Dynamics CRM Specialists

    1 week ago

    Sydney, New South Wales, Australia Powerdata Group Consulting Full time

    Open To:Au Citizens. with Baseline Security ClearanceLocation:Canberra, Brisbane Onsite, Hybrid, or RemoteThis delivery team is structured into Agile Solutions Train with three operational Agile Release Train (ARTs) with multiple scrum teams operating in DevOps model within Scaled Agile Framework (SAFe).The team is working towards a capacity-based,...

  • Tech Lead, CRM Platform

    1 week ago

    Sydney, New South Wales, Australia Mirvac Full time

    Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and...

  • CRM Technical Consultant

    1 week ago

    Sydney, New South Wales, Australia MTP Services Full time

    No Clearance requiredCRM Technical ConsultantContract - 6 Months + 12 Month ExtensionKey Accountabilities & Skill Requirements below.CRM Technical ConsultantKey Accountabilities Possess strong data analytical skills to understand the RDBMS data and extract the required set for migration. Actively participate in all aspect of data mapping/analysis project...

  • Property Analyst

    1 week ago

    Sydney, New South Wales, Australia Gough Recruitment Full time

    Working from home flexibility Collaborative team culture Career progressionDo you have experience in managing and maintaining CRM systems with a passion for accuracy and attention to detail? Are you looking for an opportunity to work in a collaborative and innovative environment that values the importance of people first? If yes, then this might be the...

  • Data Analyst

    1 week ago

    Sydney, New South Wales, Australia Peoplebank Full time

    Location: Sydney Job Type: Permanent Posted: 29 days ago Contact: Abuk Mawn Discipline:Business Intelligence / Data Analytics Reference: In this role, you will assist with the management of the Agency's world-leading data set and the provision of data and statistical services. You would ideally have experience as a data analyst and be confident with Tableau,...

  • Business Analyst

    1 week ago

    Sydney, New South Wales, Australia West Recruitment Full time

    D365 Business Analyst needed for a large manufacturing business in Western Sydney.Your new employerOur client is a leader in their industry and is embarking on a large-scale D365 implementation. A true people first business in an excellent location with on site parking.Your new roleThe purpose of this Full Time role based in Sydney is to document, deliver...

  • Performance Marketing Manager, Regional CRM

    1 week ago

    Sydney, New South Wales, Australia Uber Full time

    #GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About The TeamKeen to work...

  • Data Analyst

    1 week ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    12 month rolling contract, lots of longevity Company with a great cause and mission Be part of a cloud migration projectSenior Analyst ( SQL / SAS / Teradata )12 month rolling contractSydney (hybrid)$ day rate plus superSenior Analyst ( SQL / SAS / Teradata ) is required to join a company with a great purpose.This role will sit within the Data & Analytics...

  • Data Analyst

    1 week ago

    Sydney, New South Wales, Australia The Staffing Group Full time

    About the RoleTemporary opportunity until December 2024The role of Data Analyst will lead the implementation and ongoing management of a new CRM system (iMIS by ASI), alongside affiliated websites (RiSE website platform) and integrated marketing automation software_._ The position will play a pivotal role in driving collaboration across various sections of...