Concierge (Melbourne)

7 months ago

Melbourne, Australia Hub Australia Full time

Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Certified Great Place to Work organisation
- Comprehensive wellness & lifestyle package

**Hub Australia** provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**Our newest venture? A premium clubhouse in the heart of Melbourne's CBD**

Welcome to a workspace where sophistication meets functionality, where tenants transform into valued guests. Here, they are privy to a suite of services, including world-class concierge, deluxe business centres, tailor-made workspaces, and an opulent wellness centre.

**The experience begins with you.**
As concierge, you’ll curate memorable exchanges from the moment someone enters our luxuriously charming welcome area. At its core, this role embodies all elements of authentic service as you greet, coordinate and assist patrons and their guests. As the affable face of this venue, you’ll grow meaningful connections that’ll allow people to feel not only acknowledged, but a true sense of belonging.

If you're passionate about service and keen to bring your unique flair to an innovative workspace, we want to hear from you

**What your day to day will look like**:
**_Welcoming Presence:_**
- Taking ownership of the welcome desk, you’ll lend your expertise to assisting and coordinating tenants and their guests, ensuring seamless working experiences
- You’ll allocate facility access via day passes and guide guests on how to make the most of their time with us
- Assist with arrivals, ensuring appropriate security and internet access is readily available
- Taking pride in cultivating a welcoming environment, with the warmth of fresh flowers and efficiency of an organised workspace

**_Administration:_**
- Allocating and arranging member mail, effectively notifying tenants as required
- Scheduling daily bookings and guiding guests to meeting rooms, podcast studios or the wellness centre
- Effortless communication with the head concierge, fostering a functional and dynamic team focussed mentality
- You’ve obtained at least 2 years of experience in a high-end customer service environment. Having worked in a 4 or 5-star hotel would be a significant advantage.
- You genuinely enjoy managing client relationships and strive to infuse warmth into every interaction. Your interpersonal skills shine bright in every conversation.
- The ability to maintain your poise in a fast-paced environment is a must. You can handle pressure with grace and continue to deliver gold standard service.
- Your polished written and verbal communication skills ensure clarity and effective interactions.
- Strong time management skills and a keen eye for detail are crucial.
- A passion and understanding of our product, services and brand differentiators

**The perks of working with Hub**:

- Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund
- Expand your skillset and career trajectory with our personalised training and professional development offerings
- Support to make a social and environmental impact with paid volunteer leave each year

**Embrace the Opportunity**

Take the chance to be an integral part of the grand inauguration of our distinguished new clubhouse in Melbourne. Together, we will push the envelope of exceptional workspace experiences. We invite you to apply

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