Valet Concierge

2 months ago

Melbourne, Australia Australia Pacific Airports (Melbourne) Full time

Join our dynamic team at Melbourne Airport as a Valet Concierge and embark on a journey of providing unparalleled customer service in a premium setting. _
- A_s a Valet Concierge, you will be the face of our high-end service, ensuring every customer's arrival and departure experience is nothing short of exceptional. Your role will encompass a range of responsibilities, including greeting customers with a warm welcome, providing professional valet services, and offering expert knowledge of the airport precinct to enhance their stay. You'll play a pivotal role in creating memorable experiences for our customers, whether it's through face-to-face interactions, phone assistance, or through providing support to the Online Concierge Team. Join us and be a part of shaping the future of premium airport services

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

Our commitment to diversity and inclusion extends to our employee benefits package, which includes flexible work arrangements, leave policies that provide equal opportunity to all our employees (e.g. 14 weeks paid parental leave for all carers), discounted onsite childcare, wellness days and much more.

Key responsibilities:
The role's duties and accountabilities include, but are not limited to:

- First point of contact for customers providing a high level of service in greeting and welcoming customers whilst offering them a professional valet services.
- Attend to customer needs by ensuring a positive and memorable experience is provided.
- Provide high level knowledge of the airport precinct to answer customers queries regarding airport amenities and other available services.
- Collect and accurately label keys belonging to customers to ensure efficient and effective return of vehicle.
- afely parking and retrieval of customer vehicles.
- Organise and file paperwork relating to customers vehicles and daily transactions.
- Ensure all company policies and procedures are adhered to.
- Assist and provide support to the Online Concierge Team with customer service and administrative tasks as required or as directed by the site supervisor / manager.
- Previous customer experience
- A genuine passion for providing excellent customer service and customer first attitude
- Full manual VIC Drivers Licence and a clean driving record
- Strong interpersonal and communication skills
- Team focused and flexible
- Accountability and personal integrity are essential as the nature of the position allows access to a client's personal and private information.
- Ability to multitask and tend to several customers at once.
- Experience driving vehicles with both manual and automatic transmission.
- Strong organisational skills and attention to detail.
- Excellent computer literacy
- Immaculate personal presentation
- Flexibility to work a 24-hours rotating roster including evenings, weekends and public holidays

About the Company:
Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to _creating connections that matter_ and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming_ Australia's favourite Airport destination_. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:
By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

**Benefits**:

- Access to airport car parking 24 hours/365 days a year for both business and personal use
- Hybrid flexible working arrangements
- Airport Holiday, an additional day of leave
- Wellness Day, a further additional day of leave
- Discounted onsite childcare at Creative Garden Early Learning
- Mental health and well-being initiatives
- Employee Assistance Program (EAP)
- Career and professional development
- Acti

  • Valet Concierge

    7 months ago

    Melbourne, Australia Melbourne Airport Full time

    **_Join our dynamic team at Melbourne Airport as a Valet Concierge and embark on a journey of providing unparalleled customer service in a premium setting. _** As a Valet Concierge, you will be the face of our high-end service, ensuring every customer's arrival and departure experience is nothing short of exceptional. Your role will encompass a range of...

  • Head Concierge

    3 months ago

    Melbourne, Australia Accor Apartments & Realty Full time

    Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within...

  • Head Concierge

    4 months ago

    Melbourne, Australia Accor Apartments & Realty Full time

    Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within...

  • Hotel Concierge

    4 days ago

    Melbourne, Australia AccorHotels Full time

    **Who we are** Hotel Chadstone Melbourne MGallery by Sofitel, is part of worldwide hotel chain Accor Hotels. Inspired by the creative journey of fashion, the hotel provides guests with a layered and sensorial experience that is unique and without comparison. Located on the door step to Chadstone - The Fashion Capital, the hotel is in the lifestyle and...

  • Seasonal - Concierge Team Members - Westfield

    4 months ago

    Melbourne, Australia Scentre Group Full time

    **Job no**: 497917 **Work type**: Casual **Location**: Melbourne **Categories**: Customer Service Join us and be part of the magic this festive season! We bring Christmas to life with extraordinary customer experiences. Our team enhances the shopping journey with key services and festive touches across our 42 Westfield destinations in Australia and New...

  • Night Porter/valet Attendant

    4 days ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention...

  • Seasonal - Services Team Members - Westfield Geelong

    4 months ago

    Melbourne, Australia Scentre Group Full time

    **Job no**: 497995 **Work type**: Casual **Location**: Melbourne **Categories**: Customer Service Join us and be part of the magic this festive season! We bring Christmas to life with extraordinary customer experiences. Our team enhances the shopping journey with key services and festive touches across our 42 Westfield destinations in Australia and New...

  • Porter

    7 months ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **General*** **Job Grade**: Part Time Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently...

  • Hotel Porter

    7 months ago

    Melbourne, Australia AccorHotel Full time

    **Company Description** Work Your Way to Albert Park** Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate. **Why work for Accor?** Do what you love,...

  • Porter

    7 months ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **Rooms*** **Job Grade**: Part-Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently...

  • Vip Corporate Travel Consultant

    1 week ago

    Melbourne, Australia FCM Full time

    **Job no**: 512028 **Brand**: FCM **Work type**: Full time **Location**: Victoria **Categories**: Leisure Travel & Retail, Corporate & Group Travel **About the opportunity** Pinnacle is Flight Centre’s experiential ‘high touch’, premium concierge service offering delivered by highly experienced travel valets known as Pinnacle Advisors. Pinnacle...

  • Bell Desk Attendant

    6 months ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Bell Desk...

  • Guest Services Officer

    7 months ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Porter,...

  • Bell Attendant

    6 days ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Calling all Bell Attendants and People Enthusiasts** - New Hyatt brand into Australia - Permanent Part-time position - Leading Global Hotel Brand - Competitive Salary & Benefits - Learning, Development & Career advancement opportunities **About Hyatt Centric Melbourne**: Hyatt Centric Melbourne will be positioned as a cosmopolitan hotel in a...

  • Guest Services Officer

    5 months ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **Care Connects Us** At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated. **About Park Hyatt...

  • Lobby Ambassador

    7 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24051935 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...

  • Bell Desk Attendant

    7 months ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne** Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel...

  • Bell Desk Attendant

    3 months ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne** Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel...

  • Services Manager

    1 week ago

    Melbourne, Australia Scentre Group Full time

    **ur Story** Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical...

  • Ground Transport, Customer Experience Manager

    7 months ago

    Melbourne, Australia Melbourne Airport Full time

    **_Join us and be part of a team that is committed to delivering exceptional customer experience and driving operational excellence in the aviation and travel sector!_** We currently have an exciting new opportunity for an experienced Customer Experience Manager to join our Operations & Customer Experience department. As a Customer Experience Manager, you...