Client Services Administrator

2 months ago

Perth, Australia Ambrosini Global Recruitment Full time

**Position Summary**:
The Client Services Administrator will be responsible for managing client interactions, providing administrative support, and ensuring a high level of client satisfaction. This role involves a combination of administrative tasks, client communication, and coordinating with various departments within the company.

**Key Responsibilities**:
**Client Communication and Support**:
Serve as the primary point of contact for client inquiries, requests, and concerns.
Provide accurate and timely information to clients regarding products, services, and policies.

**Administrative Support**:
Maintain organized client records and databases.
Assist in the preparation and distribution of client reports, invoices, and documents.
Coordinate and schedule meetings, appointments, and follow-ups.

**Client Onboarding and Documentation**:
Guide clients through the onboarding process, ensuring all required documents and information are collected and processed accurately.
Assist in the preparation and review of contracts, agreements, and other legal documents.

**Issue Resolution**:
Collaborate with internal teams to address and resolve client concerns or issues in a timely manner.
Escalate complex issues to the appropriate department or management for further resolution.

**Client Feedback and Reporting**:
Gather and document client feedback to improve services and address any areas of improvement.
Generate and analyze client satisfaction reports to identify trends and areas for enhancement.

**Qualifications**:

- Bachelor's degree is preferred, but not mandatory.
- Proven experience in client services, customer support, or a related role.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Proficient in using Xero preferred.
- Ability to work independently and collaboratively within a team.

**How to Apply**:
**Salary**: $80,000.00 - $90,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Perth, WA: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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